Home and Auto Insurance Advisor selling digital personal insurance for PolicyMe. Managing inbound leads, closing policies, and improving customer - first sales processes.
About the role
- Branch Manager leading commercial insurance operations for BrokerLink, a Canadian insurance brokerage. Managing branch growth, profitability, staffing, customer service, and team development.
Responsibilities
- Manage all day-to-day team operations
- Manage Commercial Insurance operations in the branch to achieve growth and profitability targets
- Implement and monitor objectives related to commission revenue, policy count, accounts receivable, book-of-business quality, and expenses
- Communicate, implement, and monitor strategies to attain goals and objectives
- Collaborate with Commercial Insurance Managers and Team Leads to ensure service and sales meet expected standards
- Analyze and resolve quality, customer service, and sales problems with Branch Managers
- Lead staffing and team leadership, motivate staff, and keep frontline employees informed of changes and new directions
- Develop succession plans for key positions
- Oversee team administration, including IT, payroll, and human-resource changes and management
- Coach, guide, and provide performance feedback to direct reports
- Facilitate continuous learning and development
- Support branch marketing, advertising initiatives, and sales trade shows
Requirements
- 5–8 years or more of insurance industry experience
- Extensive commercial lines experience
- Minimum 3 years of management experience
- CIP, CRM, or CAIB designation preferred
- Knowledge of Brokerage Management services and tools, including EPIC
- Strong customer focus and understanding of internal and external customer needs
- Strong communication and people skills
- Ability to handle multiple priorities successfully
- Strong analytical and organizational skills
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Responsible for maintaining work eligibility; BrokerLink does not provide immigration sponsorship or related support
Benefits
- Flexible work arrangements
- Multiple benefits offered to support physical and mental wellbeing
- Wellness account
- Share plan
- Other savings
- Annual bonus: 12% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance)
- Employee Share Purchase Plan (ESPP), with BrokerLink matching a portion of employee contributions
- Group RRSP with company matching DPSP offerings
- Opportunities to grow
- Continuous learning and development
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Degree requirement
No Education Requirement
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