About the role

Technical Trainer developing technical training and LMS systems for CMHA Peel Dufferin. Supporting employees delivering community mental-health and addiction services.

Responsibilities

Collaborate with program managers and key stakeholders to identify training needs for new product introductions, updates, and employee knowledge gaps
Design and develop training materials including presentations, manuals, job aids, e-learning modules, and assessments
Update training resources to reflect current product features, functionalities, and industry best practices
Facilitate in-person or virtual training sessions
Assess training effectiveness through evaluations, feedback, and performance metrics
Prepare reports on training outcomes, participation rates, and ROI
Align technical training programs with agency goals in collaboration with People & Culture and Education teams
Partner with managers to address program and team training needs
Work with project teams to understand new product details and functionalities
Contribute to planning and potential implementation of a new LMS and other technical systems, including training, administration, reporting, maintenance, and continuous improvement

Post-secondary education in Human Resources, Business, Instructional Design or a related field
At least 3 years of experience in a training, instructional design or technical training role
Demonstrated experience developing and delivering training programs, particularly for technical or product-related topics
Experience conducting training needs assessments and creating learning materials tailored to various learning styles
Experience with e-learning platforms, learning management systems (LMS), or virtual training tools
Strong understanding of adult learning principles and instructional design methodologies
Knowledge of the company’s products, services, and industry or ability to quickly learn and adapt to technical content
Strong interpersonal skills and ability to communicate across diverse cultures and intersectionality
Willingness to continually improve understanding around cultural competence
Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework
Willingness to learn and apply practical understanding of diversity-related elements
Ability to travel within and around Peel Region and Dufferin County
Satisfactory Vulnerable Sector Screening (Police Check) report
Technical background or certifications in relevant areas is a plus
Experience with new product rollouts, product support or technology implementations in a corporate environment is preferred
Fluency in a second language, including ASL, is considered an asset