About the role

Technical Training Instructor delivering Caterpillar equipment courses for Toromont Cat. Preparing technicians and customers for safe, efficient equipment repairs.

Responsibilities

Identify training requirements for internal and external customers related to the Caterpillar product line
Schedule, develop and present necessary training courses and seminars for customers and technicians
Travel to customer sites or branches as required
Support the continued development of Toromont’s and customers’ workforces
Ensure technical support staff are prepared to perform safe, efficient, professional and comprehensive repairs
Stay current with Cat machine technology through self-development and formal training
Communicate with Service Training Instructors, Apprenticeship Training Coordinator, Shop Supervisors, PSMs, sales personnel and customers to identify training needs
Schedule, utilize and maintain classrooms, training bays, tools, projectors and equipment
Perform administrative tasks, prepare evaluations and reports, and provide feedback to service leadership
Perform other duties delegated by the Service Training Supervisor

College diploma in Heavy Equipment, Truck and Coach or equivalent training and experience
Provincial Heavy Equipment Certification, Mechanics license or equivalent
Minimum of 5 years of experience diagnosing, troubleshooting and repairing Caterpillar equipment
Preferably experience as lead hand, field service technician or other higher profile position
Excellent written, verbal and interpersonal skills
Comprehensive computer skills including Microsoft Office applications and Caterpillar Service Software
Ability to travel to customer sites or branches as required