About the role

National Technical Trainer responsible for training and certifying technicians in auto glass installation. Supporting operational excellence across Quebec and maritime regions in Canada.

Responsibilities

Provide hands-on technical training in person at branches in Quebec, the Maritimes, Eastern Ontario, and other regions as required.
Support new store openings (NSO) as well as existing locations to ensure readiness and operational excellence.
Work directly with technicians to improve:
Installation techniques.
Execution of ADAS calibrations.
Repair quality and efficiency.
Collaborate closely with the other National Technical Trainer to ensure alignment of training priorities and their execution.

Bilingual (French and English) – mandatory.
Minimum of 5 years of hands-on experience installing, repairing, and calibrating automotive glass.
Advanced knowledge of:
ADAS systems and calibration processes.
OEM installation standards and safety requirements.
Demonstrated experience in technical training or coaching in a multi-site environment.
Excellent understanding of shop operations and work process optimization.
Excellent communication and training delivery skills.
Strong leadership presence and the ability to influence with minimal direct authority.
High sense of accountability and ownership.
Strong analytical and problem-solving abilities.
Relationship-focused approach and excellent skills in engaging franchisees.
Highly organized with effective calendar and priority management.

Frequent travel across Canada.
Priority focus on Quebec, with national support as required.
Flexibility required to support store openings, urgent escalations, and scheduled training events.