Strategic Customer Solutions Architect managing critical enterprise accounts for Supabase. Delivering outcomes through technical solutions and deep technical engagements.
About the role
- Solutions Engineer providing technical support to customers at Canny, enhancing their product feedback experience. Collaborating with sales, success, and support teams in a fully remote environment.
Responsibilities
- Support engineering: Anything technical in nature that our support/success team members cannot handle directly.
- Sales engineering: Join customer calls to answer technical questions, review use cases, and help prospects understand how Canny fits into their stack.
- Implementation & integration support: Help customers with custom setups, API usage, SSO, data imports, and other technical configurations.
- Customer problem-solving: Investigate customer-reported issues, identify root causes, and provide clear solutions or workarounds.
- Feedback loop: Surface recurring customer pain points to Product and Engineering to help shape roadmap decisions.
- Automation: With any spare cycles, build tools that the GTM team and customers can use directly to free up more of your time.
Requirements
- Experience building and maintaining production web applications
- Strong proficiency in modern JavaScript/TypeScript and React
- Comfort working across the stack (frontend, backend, APIs, databases)
- Experience writing clean, maintainable, and well-tested code
- Strong written and verbal communication skills – you can explain technical concepts clearly
- A proactive, ownership-driven mindset – you see problems and fix them
- Context-switching skills – you thrive in an environment with a lot going on
- Ability to manage your time effectively and stay productive in a remote, async environment
- Previous SaaS experience is a plus
Benefits
- Base salary of $95,000 - $145,000 CAD
- Bonus program (8% of base salary, varies based on performance)
- Regular compensation reviews (conducted semi-annually)
- Equity grant
- 20 paid vacation days, 15 paid holidays, and unlimited sick leave.
- Benefits: medical, dental, and vision insurance
- In-person team retreats every year
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