DevOps Engineer automating infrastructure and CI/CD processes for ecommerce technology company Bold Commerce. Collaborating with engineering teams to improve deployment and operational workflows.
About the role
- Customer Reliability Engineer at OpsGuru, enhancing customer service through cloud solutions. Leading reliability investigations and employing cutting-edge technology for digital transformation.
Responsibilities
- Lead troubleshooting investigations to bring quicker issue resolution to complex problems impacting our customers.
- Act as the customer's technical single point of contact, establishing credibility and building impactful relationships
- Own core reliability workstreams: incident response, backup/DR validation, security patching, secure access management, and audit log monitoring
- Enabling the Operations team to deliver excellent customer service through great documentation and knowledge transfer
- Work with a wide variety customers, industries, and bleeding-edge technologies
- Develop skills and contributions through educational and personal growth opportunities
Requirements
- +7 years of experience in Information technology, preference for cloud engineering, site reliability engineering, infrastructure or platform services operations.
- +4 hands-on experience with AWS Cloud infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, etc.)
- Proficiency with Network and Security troubleshooting (Routing, DNS, Security Groups, ACL’s, WAF, VPN/Bastion access).
- Proficiency in at least one scripting language such as Ruby, Python, Bash or Powershell
- Proficiency in at least one of the following Infrastructure as Code frameworks: Terraform, CDK, CloudFormation
- Previous Production On call 24/7 experience, ideally with an incident management/paging tool (e.g., PagerDuty) - MUST
- Previous Windows/Linux server administration and patching experience
- Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, New Relic, Datadog, or Prometheus
- Conversational level English required
- Experience working with Claude Code, Codex or similar AI driven development environment
Benefits
- Competitive compensation package
- Retirement Savings Matching Program (RRSP)
- Partnership with Perkopolis Discounts
- Flexibility & Time Off
- Remote first work environment
- Flexible work hours & location
- Paid parental leave options
- Health & Wellness
- Employer paid health & dental premiums
- GreenShield+ Counselling
- Mental Health
- $500 in Health Care Spending Account annually
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