About the role

Customer Reliability Engineer at OpsGuru, enhancing customer service through cloud solutions. Leading reliability investigations and employing cutting-edge technology for digital transformation.

Responsibilities

Lead troubleshooting investigations to bring quicker issue resolution to complex problems impacting our customers.
Act as the customer's technical single point of contact, establishing credibility and building impactful relationships
Own core reliability workstreams: incident response, backup/DR validation, security patching, secure access management, and audit log monitoring
Enabling the Operations team to deliver excellent customer service through great documentation and knowledge transfer
Work with a wide variety customers, industries, and bleeding-edge technologies
Develop skills and contributions through educational and personal growth opportunities

+7 years of experience in Information technology, preference for cloud engineering, site reliability engineering, infrastructure or platform services operations.
+4 hands-on experience with AWS Cloud infrastructure and ecosystem (EC2, RDS, S3, VPC, IAM, KMS, Backup, CloudTrail, Route53, ECS/EKS, etc.)
Proficiency with Network and Security troubleshooting (Routing, DNS, Security Groups, ACL’s, WAF, VPN/Bastion access).
Proficiency in at least one scripting language such as Ruby, Python, Bash or Powershell
Proficiency in at least one of the following Infrastructure as Code frameworks: Terraform, CDK, CloudFormation
Previous Production On call 24/7 experience, ideally with an incident management/paging tool (e.g., PagerDuty) - MUST
Previous Windows/Linux server administration and patching experience
Familiarity with at least one of the following monitoring platform: CloudWatch, Grafana, New Relic, Datadog, or Prometheus
Conversational level English required
Experience working with Claude Code, Codex or similar AI driven development environment