Manager leading national food recovery programs for Food Banks Canada’s network of 5,500+ organizations. Building retailer partnerships and expanding access to nutritious food across Canada.
About the role
- IT Team Manager leading critical business application operations for Alberta Blue Cross, an Alberta health coverage provider. Coaching System Analysts and driving technology, process improvement, and service delivery.
Responsibilities
- Manage operations for critical business applications and services
- Provide leadership to System Analysts responsible for maintaining and continuously improving business systems and processes
- Mentor, coach, and manage team performance
- Provide coaching and professional development opportunities
- Lead IT professionals in delivering high-quality business solutions
- Champion change management and process optimization initiatives
- Implement best practices aligned with organizational goals
- Empower team members to identify and implement productivity, quality, and compliance improvements
- Promote and support team member wellness
- Drive pilot initiatives and proof of concepts, scaling successful outcomes into production
- Collaborate with cross-functional teams to communicate and integrate changes
- Build and maintain relationships with internal and external stakeholders
- Monitor and measure improvement initiatives and adjust as needed
- Manage team and individual performance using metrics, check-ins, and career planning tools
- Prepare resource plans, set priorities, and allocate team members across operational and project work
- Recruit, coach, and develop team members
- Participate in or lead cross-functional initiatives and committees
- Monitor industry standards and health informatics developments relevant to Alberta Blue Cross
Requirements
- University degree/diploma or completion of a technical institute diploma program
- Minimum of five years of leadership in an IT-related organization or team providing technical and analytical services to clients
- Ability to function effectively in day-to-day resource management and strategic leadership roles
- Strength in planning, organizing, and setting priorities
- Solid understanding of all aspects of the System Development Life Cycle
- Working knowledge of Agile framework is a plus
- Experience embedding AI tools in workflows to enhance productivity is a plus
- Excellent interpersonal and communication skills
- Demonstrated commitment to customer support
- Strong analytical and problem-solving skills
- Satisfactory criminal record check required as a condition of employment following a conditional offer
- Preference given to candidates residing in Edmonton
Benefits
- Flexibility to work from home
- Opportunities for career growth
- Healthy work-life balance
- Professional development opportunities
- Wellness support for team members
- Innovative, high-energy, team-focused work environment
- Criminal record check required as a condition of employment
Job title
Job type
Experience level
Salary
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Degree requirement
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