Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- AVIT Support Specialist providing technical support for classrooms and event spaces at Wilfrid Laurier University. Responsible for 2nd and 3rd level support, training, and project coordination.
Responsibilities
- Provide 2nd and 3rd level support for classrooms, meeting rooms and events in a tiered support model environment
- Setting up and support of audio and visual technology, computers in classrooms and meeting rooms, web conferencing, and control technology in classroom consoles
- Provide quality technical resolutions to incidents and problems
- Monitor the incident ticket queue in the service management tool and provide expert support by responding to, resolving, recording, and closing service incidents
- Provide technical training to staff, faculty, students and external clients on how to use a variety of audio-visual media equipment
- Collaborate and consult with ICT Infrastructure on network and wireless issues
- Act as a backup person for other members of the ICT Support group and participate on ICT project teams as required
- Maintain and ensure clear communication occurs with clients and stakeholders during all stages of the project.
Requirements
- Community College Diploma with three years experience in a commercial or institutional AV environment in a maintenance or installer role
- AV Control System Specialist or AV Control System Professional certification or Extron Certified Specialist required
- ITIL Foundation Certification, AVIXA Certified Technology Specialist (CTS) and A+ certification, a definite asset
- Strong skills and experience with audio visual presentation control systems such as Extron
- Exceptional problem-solving skills for AV technology and wiring; ability to perform hardware maintenance
- Must be able to read and comprehend signal paths as laid out in an audio, video and control flow functional diagram/drawing
- Must be able to work in an environment using Microsoft’s MECM, active directory, Software Centre, web conferencing and have experience using an IT service management ticketing system
- Knowledge in networking fundamentals including TCP/IP, VLANs, WiFi, VPNs, and firewall routers
- Strong technical knowledge and experience with computer hardware, operating systems and applications; ability to diagnose, troubleshoot and provide timely resolutions; i.e. Microsoft 365 applications, Windows and Mac operating systems
- Demonstrate exceptional customer service skills in high profile, highly stressed situations.
- Effective collaboration skills, particularly in influencing, and negotiation skills with staff and faculty with varying levels of technical expertise
- Strong organizational skills, accuracy and attention to detail, proven ability to handle multiple priorities, work under short deadlines and manage changing priorities.
- A positive professional attitude with a passion to be a lifelong learner for new technology and demonstrating initiative.
- Physical ability to remove, replace and install equipment.
- Must have a valid G level driver’s license.
Benefits
- Inclusive workplace policy
- Flexible work policy
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Specialist supporting Mac devices, onboarding, inventory, and internal IT operations. Helping Jane’s clinic - management SaaS team streamline support and serve thousands of healthcare businesses.
Enterprise Architect shaping software and platform architecture for CBC/Radio - Canada’s public broadcasting technology. Driving enterprise architecture governance, modernization and business alignment across hybrid work locations.
Remote Help Desk Analyst supporting Government of Alberta applications and stakeholders. Troubleshooting tickets, user accounts, data discrepancies, defects, and application issues.
IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee - benefits fintech platform. Setting IT direction and scalable service processes.
Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.
Enterprise Architect designing cloud, AI, network virtualization, and managed - service solutions for HPE strategic accounts. Shaping customer value propositions, architectures, and sales opportunities.
Enterprise Architect designing cloud, AI, edge, and managed - service solutions for HPE strategic accounts. Driving value propositions, technical strategy, pipeline growth, and customer transformation.
EC
Enterprise Architect guiding EDC’s digital strategies, roadmaps, governance, and target architectures. Shaping technology transformation that helps Canadian businesses succeed globally.