Bilingual trainer delivering virtual and onsite implementation training for PBS dealership management software. Supporting automotive dealerships across North America through software adoption and process improvement.
About the role
- Manager leading instructional design for Caseware’s global audit and accounting software education. Building scalable learning content, governance standards, and customer adoption programs.
Responsibilities
- Lead the design and delivery of high-quality, standardized product education content supporting global product adoption and customer success
- Lead and develop a team of Instructional Designers
- Set priorities, capacity plans, and delivery expectations for global content initiatives
- Foster collaboration and continuous improvement within the content team
- Define and maintain standardized course templates, learning taxonomies, and development workflows
- Ensure consistency across self-paced courses, VILTs, webinars, and knowledge base educational content
- Own content governance, including version control, metadata standards, content audits, and quality reviews
- Partner with Academy and Product Trainer roles to ensure technical and instructional standards before release
- Partner with Product Trainers, Professional Services, and Product SMEs to convert technical expertise into digestible, outcome-driven learning
- Align education content with product strategy, release cycles, and customer adoption goals
- Maintain feedback loops between regional delivery teams and global content strategy
- Pilot and evaluate new learning tools, technologies, and design approaches
- Use learner feedback, analytics, and industry best practices to improve content effectiveness
- Contribute to the evolution of the Global Product Education strategy
- Support Academy release planning, content readiness, and platform deployment timelines
- Provide input into accreditation and certification programmes
- Contribute to reporting on content effectiveness, learner engagement, and adoption trends
- Support onboarding and enablement of new team members and contractors
- Participate in cross-functional planning and strategic initiatives
- Travel occasionally to regional offices or planning sessions
- Perform other administrative and technical tasks as needed
Requirements
- 5+ years experience in instructional design, learning experience design, or digital learning leadership
- Demonstrated experience leading or mentoring instructional design and content development teams
- Strong grounding in adult learning theory, curriculum design, and scalable content development
- Proficiency with e-learning authoring tools, such as Articulate Storyline/Rise and Camtasia
- Experience designing learning for SaaS, technical, or complex software products
- Strong stakeholder management skills and ability to translate technical input into learner-focused outcomes
- Excellent written and verbal communication skills, with strong attention to detail and quality
- Comfortable working in a global, cross-functional environment with changing priorities
- Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field
- Experience delivering customer-facing education programs in a global or multi-region organization
- Familiarity with accessibility standards (WCAG) and content governance practices
- Background or experience in accounting, auditing, finance, or regulated industries is a strong advantage
Benefits
- Flexible work options
- Remote opportunities
- Generous time-off policies
- Competitive salary
- Comprehensive benefits
- Recognition programs
- Performance bonuses
- Opportunities for career growth
- International projects
- Collaboration with a diverse, global team
- Inclusive and equitable workplace
- Accommodations during the application or interview process
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