VR Game Tester testing immersive games and applications for Keywords Studios Montreal. Reproducing bugs, verifying fixes, and supporting high - quality player experiences.
About the role
- QA director unifying testing for Catalis’s government SaaS and payments products. Building India-based shared services, AI-driven automation, accessibility compliance, and enterprise QA governance.
Responsibilities
- Establish and lead a centralized, shared services QA organization serving all five product verticals
- Define the target operating model, team structure, roles, service delivery framework, governance model, SLAs, demand management, capacity planning, and resource allocation
- Establish unified quality vision, standards, policies, methodologies, best practices, test governance, audits, and continuous improvement cycles
- Own the QA roadmap and champion shift-left quality across the software development lifecycle
- Directly manage and develop offshore QA Managers in India and their QA Analyst teams
- Build high-performing teams through hiring, onboarding, mentorship, career development, and skill-building programs
- Establish communication and collaboration practices across India-based QA teams and US/Canada-based stakeholders
- Drive accountability through KPIs, 1:1s, reporting cadences, and change management
- Develop and execute AI-augmented quality engineering initiatives, including intelligent test generation, self-healing scripts, predictive defect analysis, automated test case creation, and smart test prioritization
- Evaluate and govern AI-assisted testing tools and build an automation-first culture
- Architect standardized test automation frameworks using Playwright or comparable tools
- Integrate automated tests into CI/CD pipelines and establish coverage and ROI metrics
- Lead enterprise adoption of the Aqua test case management platform and enforce consistent standards
- Oversee test strategies, plans, cases, and execution across functional, regression, integration, performance, and UAT testing
- Define and own performance testing strategy using tools such as k6, Locust, JMeter, or equivalent
- Establish performance baselines, SLA thresholds, entry and exit criteria, and release readiness standards
- Align QA activities with Scrum and DevOps methodologies, using Jira for defect tracking and sprint integration
- Represent QA in client-facing discussions and communicate quality risks, timelines, mitigation strategies, and release confidence
- Partner with Product, Engineering, Account Management, executive leadership, and clients
- Own enterprise accessibility testing strategy and WCAG 2.2 Level AA compliance
- Define accessibility testing standards and tooling including Axe, WAVE, Lighthouse, and screen reader testing
- Oversee accessibility audits, remediation tracking, compliance reporting, and VPAT creation and maintenance
- Define enterprise QA metrics, report program health and risks to senior leadership, and drive continuous improvement and knowledge sharing
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent professional experience)
- 10+ years of experience in Quality Assurance
- 5+ years in a senior leadership or director-level role
- Proven experience building and leading a centralized shared services QA organization, ideally in India, including operating model design, team structure, SLA definition, demand management, and cross-vertical service delivery
- Demonstrated success managing large-scale offshore QA teams in India
- Deep understanding of the India talent market, engagement models, communication strategies, cultural nuances, and performance management across time zones
- Track record of consolidating fragmented or siloed QA functions into a unified organization with standardized processes and tools
- Demonstrated experience leveraging AI and emerging technologies to transform QA practices
- Experience with AI-assisted testing tools, intelligent test generation, and predictive quality analytics
- Hands-on experience with modern test automation frameworks such as Playwright, Selenium, or Cypress
- Experience implementing an enterprise test case management platform
- Demonstrated experience leading WCAG 2.2 Level AA accessibility testing programs
- Proven experience defining and implementing performance and load testing strategies, including tooling selection and CI/CD integration
- Deep expertise in shift-left testing practices and embedding quality into early SDLC phases
- Strong proficiency with Jira for defect tracking and QA workflow management
- Proven ability to engage and communicate effectively with clients, executive stakeholders, and cross-functional teams across geographies
- Strong understanding of Scrum methodologies and DevOps/CI/CD practices
- Exceptional change management and organizational development skills
- Willingness and ability to travel to India periodically, estimated 15–20%
- Experience in enterprise SaaS, government technology, or multi-vertical software product environments preferred
- Familiarity with government technology domains preferred
- Experience with GCC or shared services center setup and operations preferred
- ISTQB certification (Advanced or Expert level) or equivalent preferred
Benefits
- Competitive compensation
- Full paid vacation
- Comprehensive health & dental benefits
- Unlimited free access to Udemy courses for personal and professional advancement
- Stand-up desks for all staff
- Foosball games
- Active workplace enrichment committee
- Fitness challenges
- Office dog
- Lounge areas
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