Instructional Designer creating courses, labs, and assessments for Planful’s financial performance management software. Maintaining Academy content and translating product releases into customer learning.
About the role
- Learning and Development Administrator organizing bilingual training programs and LMS operations for CBC/Radio-Canada. Coordinating trainers, events, materials and reporting in a hybrid Montreal role.
Responsibilities
- Provide a positive client experience and administrative/logistical support for training programs
- Organize training sessions for French, English and Corporate Services clients
- Work closely with Senior Specialists and Business Learning Partners
- Assist in planning national, regional or local learning events
- Handle registration, tracking and communications using the Workday Learning Management System
- Communicate with external and internal training providers and resources
- Ensure trainers have the resources needed to deliver training sessions
- Recommend improvements, automations and simplifications to work methods and training programs
- Ensure training programs and related information are correctly reflected and used in the LMS
- Respond to inquiries about training-program access and basic LMS usage
- Manage training materials, rooms and technical setups for training programs and corporate events
- Produce reports from training-event evaluations
- Enter training data into the LMS
- Create and maintain training-program information on Google Drive and Livelink
- Perform other related tasks as required
Requirements
- High school or college diploma
- Experience organizing training programs or events
- Client service and interpersonal skills
- Attention to detail and organizational skills
- Facility with new technology, Google Suite and Microsoft Office
- Communication skills
- Teamwork and collaboration skills
- Ability to handle multiple competing demands, prioritize work and meet deadlines
- Critical thinking
- Flexibility and adaptability to a changing environment
- Desire to learn and continuously improve
- Bilingualism in French and English, spoken and written
- Knowledge of Workday is an asset
- Candidates may be subject to skills and knowledge testing
- Successful candidates must complete a mandatory criminal record check; other background checks may apply based on operational requirements
Benefits
- Hybrid work arrangement/telework
- Opportunity to work for CBC/Radio-Canada, Canada’s public broadcaster
- Inclusive workplace and equal opportunity environment
- Accommodation support during the recruitment process
- Employee Code of Conduct and conflict-of-interest guidance
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