Technical Support Specialist troubleshooting live SaaS production systems for a B2B platform serving hospitality, travel, and workforce logistics. Diagnosing database, application, and infrastructure issues.
About the role
- Engineering Project Lead designing and deploying cloud, container, and critical IT infrastructure for CBC/Radio-Canada. Managing technology projects from procurement through implementation, testing, and handover.
Responsibilities
- Lead and participate in technology deployment projects for CBC/Radio-Canada’s engineering team.
- Improve and deploy infrastructure for data management, cloud-based data and applications, and containerization.
- Participate in infrastructure automation projects and security and resilience activities.
- Manage project deliverables and activities from proposal and procurement through design, implementation, testing and handover.
- Create concept designs and detailed solutions for review with business partners.
- Meet stakeholders regularly to determine requirements and solutions.
- Create and track schedules and budgets and monitor progress.
- Prepare schematic and layout drawings and installation instructions.
- Oversee procurement, including writing proposals and evaluating tender responses.
- Lead the implementation phase.
- Verify system performance and ensure deficiencies are rectified.
- Prepare documentation for ongoing operation and maintenance of facilities.
- Work primarily on local projects, with occasional travel to other national sites.
Requirements
- Minimum of 5 years experience in design and implementation of various IT infrastructure.
- Knowledge of platforms for virtualization, containers, storage and cloud, and basic scripting.
- Hands-on experience with large-scale system design and deployment of critical IT infrastructure and security systems, including installation and configuration of servers and virtual machines.
- Hands-on experience with infrastructure-as-code tools such as Terraform, CloudFormation or Ansible (an asset).
- Hands-on experience installing OpenShift and Advanced Cluster Manager on premise.
- Hands-on experience installing and configuring a Kubernetes distribution.
- Basic knowledge of principles and best practices for infrastructure security (an asset).
- Bachelor’s degree in Applied Science or Engineering, or a Diploma in Applied Science and Technology.
- Experience in Project Management, specifically with the Agile approach (preferred).
- Membership, or eligibility to become a member, of the provincial Engineering Association (PEO, OIQ, etc.) is mandatory.
- Strong verbal and written communication skills in English and French (considered a strong asset).
- Strong analytical skills and ability to design innovative solutions, remove roadblocks and present short- and long-term solutions.
- Ability to build and maintain relationships with peers, partners, clients, management and external vendors, and translate technical requirements into non-technical business needs.
- Ability to work efficiently on multiple projects with competing priorities while maintaining attention to detail.
- Ability to adapt quickly to new tools and technologies and stay current with industry best practices.
- Ability to travel to different CBC locations to oversee project phases.
- Candidates may be subject to skills and knowledge testing.
- Successful candidates must complete a mandatory criminal record check; other background checks may apply.
Benefits
- Four weeks of vacation per year.
- Work from home opportunities.
- Competitive total rewards package.
- Opportunities to work with cutting edge technology.
- Opportunities for continued learning and professional development, including access to e-learning services, customized courses and certification opportunities.
- Opportunities to become a member of our Employee Resource Groups.
- A creative and dynamic work environment, where your ideas and contributions can be heard, valued and respected.
- A supportive management team committed to upholding the highest standards of diversity and inclusivity.
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