Engineering Project Lead designing and deploying cloud, container, and critical IT infrastructure for CBC/Radio - Canada. Managing technology projects from procurement through implementation, testing, and handover.
About the role
- Technical Support Specialist troubleshooting live SaaS production systems for a B2B platform serving hospitality, travel, and workforce logistics. Diagnosing database, application, and infrastructure issues.
Responsibilities
- Diagnose and resolve issues across database, application, and infrastructure layers
- Investigate system issues using SQL queries
- Resolve performance bottlenecks and data inconsistencies
- Monitor production environments and prevent issues before escalation
- Work directly with clients to troubleshoot and explain technical problems
- Collaborate with engineering to escalate and resolve complex cases
- Proactively monitor systems during quieter periods
- Improve documentation and strengthen internal processes
Requirements
- 3+ years of technical support experience in a SaaS/software environment
- Strong SQL skills, including queries, troubleshooting, and working with live data
- Experience supporting web-based applications in production
- Ability to troubleshoot across database, application, and network layers
- Comfortable working with remote servers/environments using RDP
- Strong English communication skills
- Self-starter who takes initiative
- French and/or Spanish language skills are nice to have
- Experience with Microsoft stack (.NET, IIS, Azure) is nice to have
- Exposure to L2/L3 or production support environments is nice to have
- Familiarity with SSO (SAML/OAuth) is nice to have
- Experience working in distributed, remote teams is nice to have
Benefits
- Opportunity to build depth in systems, databases, and production environments
- Collaborative, no-politics team
- Exposure to Azure, SQL Server, .NET, Angular, Jira, RDP, monitoring/logging tools, SQL Profiler, SSO, payment systems, reporting tools, and Power BI
- Growth opportunities toward senior support, DevOps, or engineering-adjacent roles
- Autonomy and ownership in a lean, high-impact team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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