Security Analyst providing technical client support in Managed Security Services at CDW. Monitoring security alerts and incidents while fostering trust and loyalty with clients.
Responsibilities
Monitor, analyze, and respond to security alerts, incidents, and threats using SIEM, EDR and other and security monitoring tools.
Escalates second-level support to senior team members
Collects and disseminates information to clients during and post-incident
Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
Updating the knowledge base articles
Applies Trusted Advisor techniques to build up client trust and influence loyalty
Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
Participate notably in assigned self-paced trainings
Requirements
Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
Ability to analyze logs, identify security events, and respond to incidents effectively
Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: o Check Point: CCSA, Cisco; CCNA-Security, CCST, CyberOps Associate; Palo Alto: ACE,Cortex XDR - PCDRA ; IBM QRadar Security: Certified Analyst, Certified Associate; Exabeam Security Analyst: Associate, Advanced; CrowdStrike Falcon: CFIR, CompTIA Security +, Microsoft SC-200 or similar technology certifications
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