Security Analyst at EXFO monitoring threats and responding to incidents for IT systems. Collaborating with IT teams to enhance cybersecurity measures with diverse client environments.
About the role
- Security Analyst providing technical client support in Managed Security Services at CDW. Monitoring security alerts and incidents while fostering trust and loyalty with clients.
Responsibilities
- Monitor, analyze, and respond to security alerts, incidents, and threats using SIEM, EDR and other and security monitoring tools.
- Escalates second-level support to senior team members
- Collects and disseminates information to clients during and post-incident
- Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
- Updating the knowledge base articles
- Applies Trusted Advisor techniques to build up client trust and influence loyalty
- Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
- Participate notably in assigned self-paced trainings
Requirements
- Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field, OR 4 years of Information Technology experience, to include 1 year in supporting information technology/systems
- Ability to analyze logs, identify security events, and respond to incidents effectively
- Beginner level certification in a Managed Security Services discipline is a plus, including but not limited to: o Check Point: CCSA, Cisco; CCNA-Security, CCST, CyberOps Associate; Palo Alto: ACE,Cortex XDR - PCDRA ; IBM QRadar Security: Certified Analyst, Certified Associate; Exabeam Security Analyst: Associate, Advanced; CrowdStrike Falcon: CFIR, CompTIA Security +, Microsoft SC-200 or similar technology certifications
- Call handling/ticket experience is a plus
Benefits
- market-competitive total rewards packages
- pay transparency
- fair compensation
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