Caseworker managing patient and provider support programs for Cencora’s Canadian pharmaceutical services. Handling case management, telephone support, compliance monitoring, and adverse event reporting.
About the role
- Caseworker supporting reimbursement and patient access for Cencora’s Canadian pharmaceutical services. Coordinating documentation, resolving coverage issues, and advancing patient support cases.
Responsibilities
- Assist reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows
- Coordinate benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression
- Resolve routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes
- Maintain accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control
- Monitor reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity
- Work with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution
- Contribute to process improvements, workflow updates, and operational readiness efforts that strengthen scalable reimbursement support services
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required
- Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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Caseworker supporting reimbursement services for Cencora’s Canadian patient and provider programs. Coordinating documentation, case updates, issue resolution, and stakeholder communications.
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