Refractory specialist optimizing high - temperature materials for RHI Magnesita, a global supplier serving Canada’s steel industry. Leading trials, technical support, training, and sustainable product improvements.
Responsibilities
- Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey
- Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy
- Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication
- Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support
- Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory
- Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient
- Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned
Requirements
- Bilingualism (English/French) is an asset (requirement for province of Quebec)
- Experience in customer service setting
- Post-secondary education certificate, diploma, or degree (preferred)
- Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset)
- Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)
Benefits
- medical, dental, and vision care
- comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
- various training programs, professional development resources, and opportunities for mentorship, employee resource groups, and volunteer activities
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