Program Director leading complex transformations for Central 1, which provides critical banking services to Canadian credit unions. Governing delivery, risks, vendors, budgets, and stakeholder outcomes.
Responsibilities
Lead and inspire cross-functional teams through complex, business-critical transformations, ensuring successful program delivery and measurable results
Coach, mentor, and support project managers and team members, fostering growth, collaboration, and high performance
Define program strategies, objectives, and roadmaps, proactively driving progress and removing obstacles to success
Establish and maintain effective governance frameworks, ensuring clear decision-making and accountability across stakeholders
Provide executive leaders and the Board with clear, timely updates on program progress, risks, opportunities, and key decisions
Ensure programs are delivered with a strong focus on quality, customer experience, business value, and return on investment
Work with clients and internal teams to develop strategic plans, implementation roadmaps, and deployment recommendations
Manage vendor and third-party relationships to ensure successful delivery and alignment with program goals
Oversee program timelines, budgets, dependencies, and priorities across multiple projects and workstreams
Lead change management and communications activities, helping teams and stakeholders successfully adopt new processes, systems, and ways of working
Identify and resolve risks, issues, and gaps that could impact program outcomes, taking proactive action to keep delivery on track
Partner closely with Client Experience and senior leadership teams to continuously improve delivery processes, remove barriers, and enhance the overall client experience
Requirements
A bachelor's degree in Computer Science, Business, Information Technology, or a related field
7+ years of experience leading complex projects and programs from planning through successful delivery
Proven success in a senior Program Manager, Program Director, or similar leadership role
Strong understanding of program and project management practices
Certifications such as MSP®, PgMP®, PMP®, or equivalent considered an asset
Experience delivering large-scale initiatives within the financial services industry
Familiarity with project and program management tools
Strong Microsoft Office skills
Experience working with Agile, Waterfall, and Hybrid delivery methodologies
Knowledge of Lean principles and continuous improvement practices
Experience leading organizational change and driving adoption of new processes, systems, or ways of working
Exceptional leadership, communication, relationship-building, and stakeholder management skills
Strong planning, budgeting, and resource management capabilities
A proactive, solutions-focused approach with the ability to anticipate challenges, navigate complexity, and keep programs moving forward
Benefits
Work-life flexibility
Hybrid work environment
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts
Benefits and compensation extras subject to employment agreement
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