Program Director, Client Delivery

Posted 2 days ago

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About the role

  • Program Director leading complex transformations for Central 1, which provides critical banking services to Canadian credit unions. Governing delivery, risks, vendors, budgets, and stakeholder outcomes.

Responsibilities

  • Lead and inspire cross-functional teams through complex, business-critical transformations, ensuring successful program delivery and measurable results
  • Coach, mentor, and support project managers and team members, fostering growth, collaboration, and high performance
  • Define program strategies, objectives, and roadmaps, proactively driving progress and removing obstacles to success
  • Establish and maintain effective governance frameworks, ensuring clear decision-making and accountability across stakeholders
  • Provide executive leaders and the Board with clear, timely updates on program progress, risks, opportunities, and key decisions
  • Ensure programs are delivered with a strong focus on quality, customer experience, business value, and return on investment
  • Work with clients and internal teams to develop strategic plans, implementation roadmaps, and deployment recommendations
  • Manage vendor and third-party relationships to ensure successful delivery and alignment with program goals
  • Oversee program timelines, budgets, dependencies, and priorities across multiple projects and workstreams
  • Lead change management and communications activities, helping teams and stakeholders successfully adopt new processes, systems, and ways of working
  • Identify and resolve risks, issues, and gaps that could impact program outcomes, taking proactive action to keep delivery on track
  • Partner closely with Client Experience and senior leadership teams to continuously improve delivery processes, remove barriers, and enhance the overall client experience

Requirements

  • A bachelor's degree in Computer Science, Business, Information Technology, or a related field
  • 7+ years of experience leading complex projects and programs from planning through successful delivery
  • Proven success in a senior Program Manager, Program Director, or similar leadership role
  • Strong understanding of program and project management practices
  • Certifications such as MSP®, PgMP®, PMP®, or equivalent considered an asset
  • Experience delivering large-scale initiatives within the financial services industry
  • Familiarity with project and program management tools
  • Strong Microsoft Office skills
  • Experience working with Agile, Waterfall, and Hybrid delivery methodologies
  • Knowledge of Lean principles and continuous improvement practices
  • Experience leading organizational change and driving adoption of new processes, systems, or ways of working
  • Exceptional leadership, communication, relationship-building, and stakeholder management skills
  • Strong planning, budgeting, and resource management capabilities
  • A proactive, solutions-focused approach with the ability to anticipate challenges, navigate complexity, and keep programs moving forward

Benefits

  • Work-life flexibility
  • Hybrid work environment
  • Variable annual incentive plan
  • Generous annual vacation allotment
  • Top-notch flexible benefits plan including family building and gender affirmation
  • Retirement Plan, matched contributions at 6%
  • Access to a learning platform and educational assistance support
  • Access to a virtual wellness platform
  • Career development opportunities
  • Wellness Flex Fund to support personal interest and activities
  • Day off to volunteer in your community and other paid time off options
  • Corporate discounts
  • Benefits and compensation extras subject to employment agreement

Job type

Full Time

Experience level

Lead

Salary

CA$130,000 - CA$155,000 per year

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

HybridVancouverCanada

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