Sales enablement program manager supporting Square’s commerce and financial services sales teams. Operationalizing everboarding, learning content, knowledge resources, and regional Canada enablement.
About the role
- Commercial Program Manager managing enterprise customer programs for IEM, an electrical distribution systems manufacturer. Aligning forecasts, production, inventory, quality, and delivery performance.
Responsibilities
- Lead and manage the partnership with a critical enterprise customer
- Manage the full program lifecycle and align customer demand with internal production capabilities
- Review and interpret customer forecasts to identify trends, anticipate demand shifts, and align supplier capacity and production schedules
- Translate forecast data into actionable plans with production teams to coordinate build output and deployment readiness
- Correct purchase orders, reconcile discrepancies, and coordinate pricing updates between internal teams and the customer
- Coordinate responses to quality and field service issues to drive resolutions and minimize customer impact
- Contribute to customer-related projects and continuous improvement initiatives
- Monitor performance metrics, take corrective action, and ensure delivery aligns with customer service level agreements
- Align inventory with forecasted demand and support design, product phaseout, and lifecycle transition planning
- Analyze volume trends and program data to inform decisions, highlight risks, and improve delivery performance
- Monitor inventory and perform flow analysis to prevent shortages or excess
- Foster accountability and collaborative problem-solving across departments
Requirements
- Bachelor's degree in business, Engineering or related field
- 5+ years of program or project management experience in a manufacturing or enterprise client-facing role with annualized volume exceeding $10 million
- Proven track record managing complex programs with multiple stakeholders across technical and business functions
- Strong understanding of supply chain processes, inventory management, and demand planning
- Experience with ERP and customer portal tools
- Excellent organizational, analytical, and communication skills
- Demonstrated ability to work under pressure, prioritize tasks, and drive results across functional boundaries
- Comfortable managing ambiguity and adapting to a dynamic, high-growth environment
- Exceptional interpersonal skills with a collaborative, team-first mentality
Benefits
- Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success
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