Commercial Program Manager managing enterprise customer programs for IEM, an electrical distribution systems manufacturer. Aligning forecasts, production, inventory, quality, and delivery performance.
About the role
- Program Director leading multi-track AI-enabled programs and executive client relationships for manufacturing clients. APPLY delivers agentic customer experience solutions for major consumer and entertainment brands.
Responsibilities
- Lead delivery strategy for multi-million-dollar, multi-track programs from discovery through delivery
- Establish governance mechanisms, steering committees, and executive reporting cadences
- Set program strategy, plans, and success metrics
- Oversee milestones, dependencies, resources, risks, and assumptions across workstreams
- Scope and shape new business initiatives, requirements, delivery approaches, and estimates
- Coach cross-functional teams and Project Managers across Agile, Waterfall, Kanban, and agentic frameworks
- Serve as primary client relationship lead for C-suite and Director-level stakeholders
- Drive long-term account growth plans
- Share accountability for account revenue, profitability, client satisfaction, and commercial agreements
- Navigate complex client conversations and sensitive situations
- Apply manufacturing operations, plant systems, and R&D knowledge to solution design and client advisory
- Serve as internal manufacturing subject matter expert and support RFPs, proposals, and new business
- Guide client adoption of Gemini Enterprise and agentic delivery methods
- Define review gates, human-in-the-loop governance, and value metrics
- Promote reusable prompts, skills, and automated workflows
- Improve project management processes and delivery efficiency
- Lead subsequent phases transforming innovation and R&D processes across multiple business units
- Establish human-in-the-loop guardrails and maintain quality standards
- Lead a team of Project Managers while focusing on program structure, executive alignment, and expansion
Requirements
- 10+ years leading end-to-end digital delivery in consulting or agency environments for enterprise clients
- Proven client services and account management experience, including C-suite relationships and account growth
- Experience managing multi-track programs or portfolios with $7–10M+ annual financial responsibility
- Strong commercial acumen, including budgeting, forecasting, proposal estimates, and scoping multi-million-dollar engagements
- Expertise in Agile, Kanban, Waterfall, and agentic delivery frameworks across the full software development lifecycle
- Proficiency with Gemini, Claude, JIRA, Confluence, Smartsheet, and Workspace
- Previous experience as a Strategist, Business Analyst, Technologist, or another role contributing directly to digital project deliverables
- Experience consulting or working within B2B manufacturing environments
- Strong understanding of plant-level operations and engineering systems
- Proven track record supporting innovation, R&D, or product development functions
- Exceptional written and verbal communication
- Ability to influence C-level executives with independence and autonomy
- High emotional intelligence and ability to navigate conflict empathetically
- Experience-based judgment for complex business decisions
- Hands-on AI fluency; daily use, coaching, and leadership of agentic workflows
- Hands-on experience with LLMs and AI workflows for planning, documentation, and reporting
- Critical evaluation skills for refining AI outputs and setting team review standards
- Passion for AI and commitment to continuous growth and experimentation
- Experience leading program-level agentic delivery, human-AI workflows, and change management is nice to have
- Familiarity with BMAD, Markdown, CLI AI tools, and MCP connectors is a bonus
- Relevant AI certifications are considered an asset
- Preferred candidate based in Canada and working hours aligned to Eastern Time
Benefits
- Agentic delivery work across engagements with international brands that have a global impact
- Inclusive and safe work environment
- Generous training budgets and mentorship focused on Agentic AI and future-of-work skills
- Flexible personal time off (PTO)
- Customizable extended health and dental plan
- Flexible work arrangements, including remote, in-office, or blended work
- Equal opportunity and inclusive workplace
- Recruitment accommodations
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