Program Manager leading large - scale ERP, Dynamics 365, and enterprise technology transformations for Long View, a North American IT provider. Aligning scope, budgets, vendors, and business outcomes.
About the role
- Program Manager building scalable critical-harm safety operations for OpenAI, an AI research and deployment company. Driving workflows, escalations, automation, and cross-functional operating systems.
Responsibilities
- Lead strategic operational builds across priority workflows from problem statement through implemented operating model
- Define scope, owners, milestones, risks, success measures, and execution cadence
- Translate policy, safety, technical, legal, and operational constraints into workflows, requirements, playbooks, escalation paths, and decision-making structures
- Coordinate with User Operations leadership and Product Policy, Integrity, Safety Systems, i2, Legal, Product, Engineering, Support, vendors, and other partners
- Stand up new programs, stabilize operations, improve handoffs, and transition durable ownership
- Use operational data and frontline signals to identify bottlenecks, quality gaps, capacity needs, ownership failures, and high-leverage interventions
- Drive high-priority escalations and cross-functional decisions to closure
- Create roadmaps, decision logs, status updates, risk registers, operating reviews, and executive communications
- Identify opportunities for AI tools, automation, lightweight systems, and simpler workflows while preserving appropriate human judgment
Requirements
- 8+ years of experience in program management, strategy and operations, product operations, technical program management, trust and safety, support operations, risk operations, implementation, or a related field
- Track record of taking complex, ambiguous work from problem framing through launch and scaled operation
- Ability to manage many moving pieces while focusing on critical decisions
- Ability to build trust and drive alignment across teams without direct authority
- Technical and analytical fluency with data flows, dashboards, tooling gaps, automation, and failure modes
- Clear communication with technical, operational, policy, and executive audiences
- Ability to operate calmly and flexibly in a fast-moving environment and handle high-severity or sensitive work
- Experience with vendor operations, QA programs, launch readiness, workflow automation, or AI-assisted operations
- Experience in cybersecurity, biosecurity, or related risk and safety operations is a plus
- Experience in customer support or other high-stakes scaled operations is nice to have
- Deep expertise with national security, violence, or other severe-harm domains is nice to have
Benefits
- Immigration and sponsorship support may be provided based on individual circumstances
- Reasonable accommodations for applicants with disabilities
- Equal employment opportunity and legally compliant background-check process
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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