Program Manager leading integrated delivery for Coherent’s lasers, engineered materials, and networking components. Coordinating cross - functional teams, customer schedules, risks, and production ramps.
About the role
- Customer Value & Growth Program Manager aligning cross-functional teams to prove customer value and grow spend. Driving lifecycle changes, ROI use cases and governance at Achievers’ employee recognition platform.
Responsibilities
- Own the integrated strategy for embedding customer value and incremental spend across the organization and customer lifecycle
- Align cross-functional teams and subject matter experts around a coherent strategy, narrative, messaging, positioning and corporate strategy
- Partner with insights and research teams to build the evidence base behind the value model
- Translate strategy into an executable roadmap with owners, milestones and dependencies, and build senior buy-in
- Create a single view of program learning and blockers while reducing duplication
- Drive lifecycle changes with Customer Success, including defining triggers for value demonstrations and spend conversations
- Define requirements to operationalize triggers in tools and systems with Revenue Operations and Customer Success
- Ensure teams have clear plans and playbooks for customer conversations
- Translate customer value and incremental spend into product priorities and requirements with Product and Product Marketing
- Manage product delivery dependencies and sequencing, escalating through governance when delivery drifts
- Drive new use cases that unlock incremental customer budgets
- Prioritize use cases and ensure proof points, ROI models and standard artifacts are available
- Track use cases through activation
- Own the operating model and governance across Customer Success, Enablement, Revenue Operations, Product, Marketing and Finance
- Manage scope, change control, dependencies and program risks
- Own measurement connecting operational levers to revenue, retention and expansion with Finance
- Run recurring operating rhythms, surface blockers, hold teams accountable and resolve issues
- Communicate progress, wins and blockers across the company
Requirements
- 3+ years in strategy consulting — growth strategy, commercial transformation, customer strategy, revenue growth management or pricing — at Senior Consultant or post-MBA Associate level, having led a workstream end to end
- Commercial lens on operational problems, connecting changes in ways of working to revenue outcomes
- Experience building a value or return-on-investment case that stands up to financial scrutiny
- Experience pulling separate workstreams into one coherent plan as priorities shift
- Track record of getting teams that do not report to you, and carry their own targets, to deliver on a centralized or shared strategy
- Strong executive communication and comfort presenting to senior leaders
- Strong program discipline, including operating cadence, decision logs, dependency tracking, scope control and clear documentation
- 2+ years in business operations, strategy and operations, or strategic initiatives at a SaaS company, following a consulting foundation (nice to have)
- Experience in employee recognition, HR technology, loyalty, or another business built on customer-funded budgets (nice to have)
- Familiarity with customer success platforms and CRM reporting (nice to have)
Benefits
- Rewards for your impact through our Recognition and Rewards program
- Health Benefits and Life Insurance Coverage beginning on your first day
- Parental Leave Top-up
- Employer matched RRSP contributions
- Flexible Vacation
- Employee and Family Assistance Program offering mental health, legal, and financial counselling
- Supported professional development and career growth (Linkedin Learning, mentorship)
- Employee-Led Employee Resource Groups
- Regular events designed to build connection, belonging, and well-being
- Hybrid flexibility, with time in our beautiful Liberty Village, Toronto office
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Program Manager leading satellite communications NPI, bids, and proposals at Honeywell Aerospace. Driving program readiness, customer engagement, and recovery across aerospace and defense initiatives.
Program Manager improving operational health, processes, and reporting across Tailscale’s Engineering, Product, and Design teams. Building dashboards and driving execution at a fully distributed secure networking company.
Service delivery program manager optimizing Mercury’s customer support ecosystem and BPO partnership. Leading data - driven transitions across internal teams, outsourcing, incubation, and AI - powered tooling.
Principal Director launching new policy research programs at Sightline Institute, a Cascadia sustainability think tank. Conducting research, building coalitions, fundraising, and developing program leaders.
Program Manager improving Agile planning, metrics, and delivery coordination for Experlogix’s enterprise software platforms. Facilitating cross - functional execution across Product, Engineering, and UX teams.
Senior Program Manager redesigning Lead - to - Cash operations for Juniper Square’s private - markets technology and fund - administration platform. Connecting marketing, sales, contracting, billing, and revenue recognition.
Senior AEO Program Director leading $3M+ B2B marketing delivery portfolios for an agency helping brands get discovered through AI search. Managing delivery leaders, margins, capacity and enterprise client work.
Associate AEO Program Director leading GEO strategy and delivery teams for B2B technology and SaaS brands. Managing client programs, hands - on channel work, team coaching and delivery quality.
AEO Program Director leading multi - channel GEO delivery teams for Foundation's B2B tech and SaaS clients. Managing enterprise client programs, quality, budgets and delivery risk.