Customer Value & Growth Program Manager aligning cross - functional teams to prove customer value and grow spend. Driving lifecycle changes, ROI use cases and governance at Achievers’ employee recognition platform.
About the role
- Program Manager leading integrated delivery for Coherent’s lasers, engineered materials, and networking components. Coordinating cross-functional teams, customer schedules, risks, and production ramps.
Responsibilities
- Own and maintain the integrated program delivery plan
- Translate commitments into milestones, deliverables, accountable owners, and acceptance criteria
- Connect new product introduction, qualification, supply readiness, and production ramp milestones to customer schedules
- Track performance against commitments and drive corrective actions
- Resolve conflicting priorities and resource constraints, escalating tradeoffs to decision makers
- Establish and run the operating cadence for assigned strategic customers
- Lead weekly reviews covering commitments, delivery performance, risks, recovery plans, and decisions
- Maintain a consolidated view of customer program health, dependencies, qualification readiness, backlog, delivery, and revenue at risk
- Prepare and present program updates and decision materials for executive reviews
- Maintain a consolidated risk register and establish mitigation and recovery plans
- Provide leadership with timely and accurate program status and risk communication
- Lead cross-functional initiatives to improve delivery processes and scale program management practices
- Coach and mentor cross-functional team members
- Partner with R&D, Product Management, System Architecture, Sales, Operations, Quality, and Sourcing
- Report to the VP & GM
Requirements
- Bachelor's degree in related engineering field
- 5 to 10 years of program management or project management industry experience
- Proven track record of successful on-time program delivery
- Experience in technology program management, operations, or product management
- Experience leading complex programs across multiple businesses, functions, or geographies
- Experience with hardware development, qualification, and production ramps
- Experience in integrated planning, dependency management, risk assessment, and recovery execution
- Ability to influence without direct authority and resolve competing priorities
- Experience leading culturally and technically diverse teams across regions
- Demonstrated leadership of cross-functional initiatives, including coaching or mentoring team members
- Executive presence and ability to explain customer impact of technical and operational issues
- Sound judgment in ambiguous, high-pressure situations
- Strong analytical, communication, and stakeholder management skills
- Proficiency in using data and analytics to assess performance and support decisions
- Understanding of optical line system and coherent modem/pluggable technologies is a strong plus
Benefits
- Competitive compensation program
- Career development platform
- Stability, longevity and growth opportunities
- Remote work possible within a hybrid arrangement
- Equal opportunity employment
- Disability accommodations available
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