Genesys Systems Engineer supporting routing, IVR, and omnichannel contact center technology. Helping Forward Financing, a fintech lender, optimize customer and agent experiences.
About the role
- Systems Engineer, Production at Clio, designing and maintaining AWS infrastructure. Collaborating with global teams to enhance observability and reliability in production environments.
Responsibilities
- Design, build, and maintain the AWS infrastructure supporting Clio’s production environments.
- Implement and evolve Infrastructure-as-Code using Terraform, ensuring reproducibility and compliance.
- Collaborate with developers to improve CI/CD pipelines, deployment strategies, and overall developer experience.
- Enhance observability and reliability, refining alerting, monitoring, and incident response.
- Collaborate on cloud optimization projects, improving performance, cost efficiency, and security posture.
- Mentor and guide team members, fostering a culture of technical excellence and continuous learning.
- Partner with Security, MLOps, and Product Engineering teams to deliver scalable, resilient, and compliant systems.
- Define agentic patterns to inflect the way we build, deploy, and observe cloud infrastructure.
Requirements
- Experience designing, deploying, and operating AWS infrastructure and managed services (like RDS, EKS, Lambda) at scale.
- Expertise with Terraform and infrastructure automation.
- Strong coding foundation, beyond scripting, with experience in application development or designing and building robust automation frameworks and tooling.
- Experience in container orchestration and cluster management.
- Experience with CI/CD systems such as Buildkite, GitHub Actions, etc.
- Experience with relational or non-relational datastores in a production environment.
- Familiarity with observability platforms (Datadog, Prometheus, Grafana, etc.).
- Familiarity with Linux systems administration, networking, and troubleshooting.
- Excellent communication and documentation abilities, with a focus on knowledge sharing and team collaboration.
- Growth mindset when it comes to process improvement and new technologies, especially AI.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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