About the role

Site Reliability Engineer focusing on monitoring, observability, and alerting at CMG, a fintech transforming equity capital markets.

Responsibilities

Design, implement, and maintain monitoring and observability solutions using tools like Prometheus, Grafana Stack (Loki/Grafana/Tempo/Alert Manager), Datadog, and OpenTelemetry.
Define and implement SLOs, SLIs, and error budgets to measure system reliability.
Develop and optimize dashboards, alerts, and reports for system performance and business metrics.
Design actionable alerting strategies to minimize noise and improve MTTR.
Integrate alerting systems with Jira.
Establish and refine runbooks for on-call teams to handle alerts efficiently.
Empower teams to ensure observability coverage and incident response practices.
Analyze system performance metrics, identify bottlenecks, and implement optimizations to improve system efficiency, scalability, and cost-effectiveness.
Help conduct load testing and capacity planning to ensure systems can handle peak traffic loads.
Identify opportunities for automation and develop tools to streamline operational processes, such as fail-over, configuration management, and monitoring.
Implement monitoring and alerting systems within automations to detect and resolve issues proactively.
Collaborate closely with cross-functional teams, including software engineers, operations, and infrastructure teams, to understand system requirements, provide technical guidance, and drive solutions.
Communicate effectively to stakeholders about system changes, incidents, and improvements.
Foment and spread SRE principles and practices across the company.

Must be based in Latin America
English level - C1 or C2
Proven experience as a Site Reliability Engineer or similar role.
Proficiency in logging, metrics, and tracing frameworks (DataDog, Loki, Prometheus, OpenTelemetry).
Experience with cloud platforms (Azure preferred) and infrastructure-as-code tools (e.g., Terraform).
Strong programming and scripting skills (Python, Bash).
Proficiency in containerization technologies and orchestration tools (Docker, Kubernetes).
Understanding of Linux-based systems, networking, and security principles related to containerized applications.
Strong problem-solving and troubleshooting skills, with a passion for identifying and resolving complex technical issues.
Excellent communication and collaboration abilities.
Ability to thrive in a fast-paced, constantly evolving environment.
Experience with PostgreSQL monitoring and optimization (Optional/Nice to have).