Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Supervisor of Systems Engineering leading a team at Comtech Telecommunications Corp. Responsible for system design, integration, and lifecycle management of Agency Solutions.
Responsibilities
- Provide daily leadership, coaching, and guidance to systems engineers, fostering a culture of collaboration, accountability, and continuous improvement.
- Manage team assignments, workload distribution, and prioritization of engineering tasks.
- Conduct regular 1 on 1 meetings, performance check-ins, and contribute to annual reviews and development planning.
- Mentor engineers in technical growth, documentation quality, and project execution.
- Coordinate the intake, assignment, and tracking of requests from Product Line Management, Sales, Manufacturing, and Project teams.
- Ensure engineering tasks are completed on schedule and meet defined standards for quality, accuracy, and documentation.
- Maintain team processes, SOPs, and best practices to ensure consistency across engineering outputs.
- Support the integration of new tools, workflows, and automation to improve team efficiency.
- Provide senior-level technical guidance on system design, networking, integration, and security.
- Review and approve engineering design artifacts, documentation, build guides, and standards.
- Serve as an escalation point for complex technical challenges, customer issues, and cross-functional integration questions.
- Ensure technical alignment between engineering teams, PLM, manufacturing, and security.
- Partner closely with Manufacturing, PLM, Sales Engineering, Project Engineering, and Security teams to ensure solutions meet functional, compliance, and customer needs.
- Facilitate communication and information flow between engineering teams and other internal stakeholders.
- Participate in roadmap discussions, planning sessions, and technical reviews to represent team capabilities and constraints.
- Ensure engineering outputs follow security-hardening best practices, version control standards, and documentation requirements.
- Support security reviews and work with cybersecurity teams to validate remediation activities.
- Promote adherence to standardized configurations, build templates, and architecture guidelines.
- Assist with training efforts for internal technical teams on new products, infrastructure components, or third-party solutions.
- Provide improvements to systems, tools, and engineering workflows.
- Other duties as assigned.
Requirements
- 5+ years of experience in systems engineering, network engineering, or technical product integration.
- Demonstrated technical expertise in networking, system architecture, VoIP, or hardware/software integration.
- Prior experience leading projects, mentoring team members, or acting as a technical lead.
- Strong organizational and communication skills, with the ability to coordinate multiple initiatives simultaneously.
- Previous people-leadership or supervision experience.
- Experience in manufacturing support or hardware-centric product environments.
- Familiarity with cybersecurity practices, system hardening, and secure configuration baselines.
- Experience with VoIP, telecom systems, or custom hardware platforms.
- Experience defining processes, standards, or quality assurance frameworks.
- Bilingual in French and English is an asset.
Benefits
- Equal Opportunity Employer
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