Software Engineer Intern building real-time AI-driven customer interaction systems for the modern contact center. Contributing to production infrastructure that focuses on latency, reliability, and measurable business outcomes.
Responsibilities
Design and build systems that support real-time AI-powered customer interactions
Work on features combining LLMs, data systems, and user-facing applications
Collaborate with engineers, product, and ML teams to ship production-ready solutions
Build systems for evaluation, monitoring, and continuous improvement of AI behavior
Optimize for low latency, high throughput, and reliability at scale
Take ownership of problems end-to-end—from identifying gaps to shipping solutions
Requirements
Experience with one or more programming languages (e.g., Python, Go, Java, JavaScript, TypeScript)
Interest in building user-facing products, backend systems, or real-time/data-intensive applications
Familiarity with modern web development (frontend and/or backend), APIs, or system design fundamentals
Understanding of building reliable, maintainable systems—this could include UI/UX quality, API design, or performance considerations
Curiosity about LLMs, AI agents, or production AI systems (no prior ML experience required)
Experience using AI-powered developer tools (e.g., Cursor, Claude Code) to accelerate development workflows
Strong proficiency in agentic coding workflows—effectively collaborating with AI tools to design, implement, and iterate—is a strong plus
A driver mindset—you proactively identify problems, take initiative, and push work forward rather than waiting for direction
Strong problem-solving ability and a bias toward action
Benefits
Lunch and dinner can be expensed (up to $25 each) while working in the office
Well-stocked office with snacks and drinks
Convenient downtown location near Union Station (public transit accessible)
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