Lead AI/ML & MLOps Engineer executing projects from data foundations to model deployment. Collaborating with sales to drive AI/ML engagements for our clients.
About the role
- Machine Learning Engineer developing AI Agents utilizing LLMs for contact centers. Collaborating with engineering teams to integrate cutting-edge AI solutions in production environments.
Responsibilities
- Design, develop, and deploy Cresta’s AI Agent solutions and proprietary models.
- Focus on practical AI challenges such as improving reasoning, planning capabilities, and evaluation in real-world scenarios.
- Collaborate with cross-functional teams including front-end and back-end software engineers to integrate AI Agents into Cresta’s customer solutions.
- Lead initiatives to scale AI systems for production environments, ensuring performance and reliability across use cases.
- Contribute to solving cutting-edge problems in AI and help define the future roadmap for Cresta’s AI Agents.
- Innovate and research ways to improve security, cost-efficiency, and reliability of AI systems.
Requirements
- Bachelor’s or Master's Degree in Computer Science, Mathematics, or a related field
- 2+ years of hands-on industry experience with AI and machine learning, preferably with experience working with LLMs in large-scale production environments
- Solid knowledge of machine learning concepts and methods, especially those related to NLP, Generative AI, and working with LLMs
- Practical knowledge of modern machine learning frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), as well as experience with distributed systems and cloud-based AI infrastructure
- Strong problem-solving and strategic thinking abilities, with a proven ability to lead cross-functional teams and work collaboratively to deliver innovative AI solutions in production
- A passion for driving AI adoption and pushing the boundaries of AI technology into real-world applications, with an ability to mentor junior engineers and influence strategic decisions across the organization
Benefits
- We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for in-office employees
- PTO: 3 weeks in Canada
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