Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
DH
Bilingual Accounts Receivable Collections Specialist – Call Centre
Posted 2 days ago
About the role
- Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
Responsibilities
- Make a high volume of outbound calls to customers regarding outstanding balances and payment commitments.
- Conduct collection efforts with customers to obtain payment of outstanding balances and negotiate payment arrangements in accordance with established company guidelines.
- Use active listening and problem-solving skills to understand customer concerns, clarify payment-related issues, and determine appropriate next steps.
- Review payment details, account information, and customer inquiries using ERP and CRM systems.
- Accurately and thoroughly document customer interactions, payment commitments, required follow-ups, and relevant account information.
- Complete required follow-ups within the prescribed timelines regarding payment arrangements, customer commitments, and unresolved issues.
- Escalate complex customer concerns, disputed information, or situations exceeding established guidelines to the appropriate internal contact.
- Maintain a professional, confident, respectful, and solutions-oriented approach in all customer interactions.
- Protect customer and company information by following established procedures, confidentiality requirements, and applicable policies.
Requirements
- Fluency in spoken and written French and English is required to communicate effectively with contacts across multiple Canadian provinces, including Quebec, as well as in the United States.
- Previous experience in a fast-paced, performance-metrics-driven call centre is an asset.
- Experience in high-volume accounts receivable collections, telemarketing, or a comparable role involving outbound calls.
- Excellent active listening, problem-solving, negotiation, and customer service skills.
- Energetic, resilient, and able to remain professional under pressure.
- Motivated to achieve individual and team targets.
- Receptive to coaching, feedback, and continuous improvement.
- Able to adapt, as needed, to changes in processes, priorities, and systems.
- Excellent organizational skills, including strong attention to detail and accurate note-taking.
Benefits
- Permanent, full-time position (40 hours per week)
- Hybrid work arrangement: 2 days per week in the Saint-Jean-sur-Richelieu office
- Free parking
- Group benefits plan and retirement savings program available after the probationary period
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