Remote bilingual call centre agent answering inquiries and scheduling assessments for Kumon’s education program. Supporting families through phone service and Salesforce collaboration.
About the role
- Credit card contact center representative for TD, North American financial institution. Handling customer inquiries, resolving issues, and recommending banking solutions through primarily remote work.
Responsibilities
- Assist inbound callers with credit card account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service and trusted support
- Resolve inquiries at the first point of contact with empathy
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Complete 12 weeks of full-time paid in-person training and onboarding
- Work primarily offsite from a secure private workspace with stable internet
- Attend in-person team events and experiences at a TD location
Requirements
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Curiosity to help customers meet their needs and resolve concerns
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude in challenging situations
- Passion for resolving customers’ unspoken needs through consultative advice
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information in alignment with regulatory and compliance guidelines
- Flexibility to work Monday to Sunday, 7am–12am, with various start times
- Candidates with relevant financial or service-industry experience preferred
Benefits
- 12 weeks full-time paid training
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development and online learning platform
- Mentoring programs
- Reward and recognition programs
- Variable compensation
- Flexible work arrangements
- Accessibility accommodations during the interview process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Travel service advisor supporting Globus Family of Brands’ travel advisors with reservations, documentation, and readiness. Resolving service issues through phone, email, and Dynamics 365 CRM.
Travel Sales Advisor Specialist driving advisor relationships, quote conversion, and bookings for Globus, Cosmos, and Avalon Waterways. Supporting US and Canada travel markets through consultative sales.
Bilingual contact center representative supporting TD customers through inbound and outbound banking calls. Providing advice, resolving inquiries, and meeting service and compliance goals.
Remote call center agent supporting Carter’s children’s apparel customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Consumer Affairs and eCommerce.
Remote call center agent supporting Carter’s and OshKosh customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Canada.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Bilingual call centre representative supporting Black & McDonald’s facility - service work orders. Handling customer inquiries, dispatching, and CMMS work - order tracking remotely.