Credit card contact center representative for TD, North American financial institution. Handling customer inquiries, resolving issues, and recommending banking solutions through primarily remote work.
GB
Travel Service Advisor Specialist – Contact Center
Posted 4 days ago
About the role
- Travel service advisor supporting Globus Family of Brands’ travel advisors with reservations, documentation, and readiness. Resolving service issues through phone, email, and Dynamics 365 CRM.
Responsibilities
- Serve as the primary post-booking support resource for travel advisors and agency partners
- Provide service through phone, email, and CRM channels
- Assist with reservations, account servicing, travel documentation, and travel readiness
- Provide accurate guidance on destinations, policies, and travel requirements
- Handle inbound and outbound service calls and emails
- Handle inbound sales calls as needed
- Resolve advisor inquiries and service concerns by researching issues and providing effective resolutions
- Maintain expertise in products, destinations, supplier policies, and service procedures
- Manage assigned activities in Dynamics 365 CRM, including advisor requests, booking follow-up, and travel readiness requirements
- Handle account servicing functions including schedule change notifications, guest acknowledgments, passport and visa requirements, TSA information, and travel-related documentation
- Respond to advisor emails, website-generated requests, and service communications
- Collaborate with internal departments to support advisor and client needs
- Participate in special projects, process improvements, and departmental initiatives
- Provide backup support for inbound advisor service and sales calls
- Build and maintain strong relationships with travel advisors
- Deliver exceptional sales, service, and support across the travel journey for US and Canada markets
Requirements
- 1 year + of experience in sales, customer service, travel, hospitality, or a contact center environment
- Strong communication, customer service, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced, performance-driven environment
- Experience using CRM systems, Microsoft Office, and business technologies
- Strong organizational, follow-up, and schedule adherence skills
- Travel industry experience preferred
- Must be located and authorized to work in the United States or Canada
- Eight (8) hours or more a day of sitting; walking; standing; bending; answering the telephone; entering data into the computer; retrieving data from the computer or analyzing data from reports
Benefits
- Generous benefit package including travel benefits and retirement
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Degree requirement
No Education Requirement
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