Remote call center agent supporting Carter’s and OshKosh customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Canada.
About the role
- Bilingual contact center representative supporting TD customers through inbound and outbound banking calls. Providing advice, resolving inquiries, and meeting service and compliance goals.
Responsibilities
- Support customers through inbound and outbound calls
- Provide advice to meet customers’ unique banking needs
- Deliver friendly customer service using knowledge of TD products, services, and solutions
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Work primarily offsite from a secure, private workspace after in-person training and onboarding
- Attend TD locations for in-person team events and experiences
Requirements
- High School Diploma or equivalent
- Previous customer service, credit experience and/or call center and banking experience are an asset
- Exceptional listening skills and curiosity to help customers meet their needs and resolve concerns
- High professional manner, sound judgment, time-management, and decision-making skills
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across desktops, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Thorough knowledge of customer life cycle needs
- Ability to work independently and as part of a team
- Ability to provide support or service customers in a language other than French; English is required for this bilingual role
Benefits
- Competitive benefits plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular career, development, and performance conversations
- Mentoring programs
- Online learning platform
- Training and onboarding
- Flexible hybrid work arrangement
- Accessibility accommodations throughout the interview process
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Remote call center agent supporting Carter’s children’s apparel customers by phone, email, and chat. Resolving inquiries, complaints, and sales opportunities across Consumer Affairs and eCommerce.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Bilingual call centre representative supporting Black & McDonald’s facility - service work orders. Handling customer inquiries, dispatching, and CMMS work - order tracking remotely.
Call Center Representative managing customer inquiries and arrears collections for Propel’s AI - driven fintech platform. Handling high - volume calls and account rehabilitation across multiple communication channels.
TD contact center representative providing French - bilingual everyday banking service and advice. Handling financial transactions, digital banking inquiries, issue resolution, and referrals.
HR contact center representative resolving employee inquiries for Ryder’s transportation and logistics business. Handling calls, chats, case documentation, escalations, and knowledge - base updates remotely.
Bilingual contact center representative serving TD Canadian banking and credit card customers. Providing financial advice, transactions, digital banking support, and referrals.