Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
About the role
- TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Responsibilities
- Assist inbound callers with account inquiries
- Resolve customer issues by providing advice and recommending TD products or services
- Deliver outstanding customer service and trusted support
- Resolve customer inquiries at the first point of contact
- Ask questions and respond empathetically to customer concerns
- Meet customer experience, advice, quality, compliance, and productivity objectives
- Participate in ongoing training and coaching
- Work primarily offsite from a secure, private workspace after in-person training
- Attend in-person team events and experiences at a TD location
Requirements
- High School Diploma or equivalent
- Exceptional communication and listening skills
- Curiosity to help customers meet their needs and resolve concerns
- Ability to de-escalate stressful situations with empathy, care, and urgency
- Ability to multitask and navigate computer systems, applications, and multiple screens with speed and accuracy
- Digital literacy across smartphones, tablets, laptops, headsets, and other devices
- Flexibility, resiliency, and a positive attitude when responding to challenging situations
- Ability to work independently and as part of a team
- Integrity when managing sensitive customer information
- Ability to follow regulatory and compliance guidelines related to servicing and sales practices
- Availability from 6am to 12am, Monday to Sunday, after training
- Relevant financial or service industry experience is preferred
Benefits
- Competitive benefits plan
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
- Regular career, development, and performance conversations
- Mentoring programs
- Online learning platform
- In-person training and onboarding
- Hybrid work arrangement
- Accessibility accommodations throughout the interview process
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Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
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