Credit card contact center representative for TD, North American financial institution. Handling customer inquiries, resolving issues, and recommending banking solutions through primarily remote work.
About the role
- Remote bilingual call centre agent answering inquiries and scheduling assessments for Kumon’s education program. Supporting families through phone service and Salesforce collaboration.
Responsibilities
- Answer incoming calls to 1-800-ABC-MATH and Kumon centres participating in the Kumon Lead Management System
- Manage inquiries from potential new customers interested in the Kumon Program and schedule assessments
- Respond to questions from enrolled and non-enrolled families about Kumon initiatives
- Collaborate with other departments using Salesforce CRM
- Ensure all customer interactions are positive and aligned with Kumon’s mission
Requirements
- Minimum high school diploma required
- Fully bilingual (English/French)
- Previous customer service experience
- Excellent oral and written communication skills
- Strong computer and technical skills
- Intermediate proficiency in Microsoft Word and Excel
- Analytical skills, time management, and prioritization abilities
- Previous administrative experience (asset)
- Salesforce experience (asset)
- Availability for working hours 12:30pm–9:00pm EST
- Applicants must reside in British Columbia, Alberta, Ontario, or Quebec
Benefits
- Fully remote, work-from-home position
- Not eligible for Kumon’s group benefits or any other benefits
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