Credit card contact center representative for TD, North American financial institution. Handling customer inquiries, resolving issues, and recommending banking solutions through primarily remote work.
GB
Travel Sales Advisor Specialist – Contact Center
Posted 4 days ago
About the role
- Travel Sales Advisor Specialist driving advisor relationships, quote conversion, and bookings for Globus, Cosmos, and Avalon Waterways. Supporting US and Canada travel markets through consultative sales.
Responsibilities
- Grow sales through strong relationships with travel advisors and agency partners
- Drive quote conversion, booking growth, and advisor engagement through proactive outreach, consultative selling, pipeline management, and consistent follow-up
- Identify opportunities, recommend solutions, and convert travel interest into confirmed bookings
- Achieve sales, conversion, booking, and passenger growth goals
- Receive calls and emails and proactively reach out to travel advisors
- Recommend products, promotions, and upsells to increase revenue
- Build and maintain long-term relationships with travel advisors and agency partners
- Provide consultative sales support and destination expertise
- Communicate professionally and accurately via phone and email
- Maintain assigned quotes, opportunities, sales activities, CRM records, documentation, next steps, and follow-up plans
- Deliver exceptional service while achieving sales goals
- Maintain product, promotion, and destination knowledge
- Participate in coaching, training, professional development, meetings, and MS Teams chats
- Utilize CallMiner to improve sales effectiveness and customer interactions
- Maintain quality scores meeting or exceeding department standards
- Apply coaching to improve communication, customer engagement, and sales results
Requirements
- Must be located and authorized to work in the United States or Canada
- 1 year + of experience in sales, customer service, travel, hospitality, or a contact center environment
- Strong communication, customer service, and relationship-building skills
- Ability to manage multiple priorities in a fast-paced, performance-driven environment
- Experience using CRM systems, Microsoft Office, and business technologies
- Strong organizational, follow-up, and schedule adherence skills
- Travel industry experience preferred
- Ability to work rotating Saturdays
- Overtime as needed
Benefits
- Generous benefit package including travel benefits and retirement
- Rotating Saturdays required; will receive a day off that week to compensate
Job title
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Experience level
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Degree requirement
No Education Requirement
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