About the role

Technical Account Manager supporting Deliverect's largest global brands, ensuring integration health and SLA management. Collaborating with sales and technical teams to drive business outcomes.

Responsibilities

Act as the primary technical and relationship point of contact for a portfolio of Deliverect's largest global accounts, leveraging deep integration knowledge to proactively maintain account health.
Partner with Sales and Strategic Account teams during QBRs and strategic touchpoints to translate technical performance into actionable business outcomes.
Identify expansion opportunities—such as additional modules, integrations, or use cases—during technical engagements to support department Net New MRR targets.
Track and drive SLA performance across your portfolio, using data to flag risk early and hold internal teams accountable to resolution timelines.
Lead proactive issue management with Support teams, conducting root-cause analysis on ticket patterns to determine when to resolve internally or escalate to Engineering or Product.
Query and analyze technical health data using SQL and lightweight scripting, delivering clear business insights to internal leadership and key client stakeholders.

2–4 years of experience in technical account management, solutions engineering, or technical support within an enterprise SaaS environment (or equivalent work experience).
Practical experience reading logs, diagnosing API and webhook failures, and troubleshooting root causes alongside engineering teams.
Proficiency with SQL for independent data querying, tracking SLA compliance, and identifying system trends.
Working knowledge of Python or JavaScript to script lightweight diagnostic tools and automate routine technical checks.
Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into business-level discussions.

Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.