Quality Assurance Engineer testing Speer Technologies’ innovative software products. Creating automated tests, tracking bugs, and improving development quality.
About the role
- Quality Assurance Analyst providing independent assurance and risk-based testing across motor finance customer journeys. Assessing complaints, redress, accuracy, consistency, and fairness of outcomes.
Responsibilities
- Provide independent 2nd line assurance over end-to-end customer journeys/outcomes across the Motor Finance Commissions programme
- Use statistically significant sampling and targeted risk-based testing
- Follow a defined framework and scorecard to undertake end-to-end customer journey testing from initial contact through assessment, decision, redress and final communication
- Complete regular statistically significant sample testing to provide a representative view of accuracy, consistency and fairness of customer outcomes
- Perform risk-based testing across higher-risk cohorts and journeys, including vulnerable customers, exceptions, objections/reassessments, high-value redress and nil-redress outcomes
- Document errors, customer detriment, control weaknesses and systemic themes
- Carry out elements of root cause analysis
Requirements
- Experience in Financial Service QA/QC, outcomes testing, compliance monitoring or assurance
- Strong understanding of customer journeys and complaints/redress
- Ability to apply judgement and assess fair customer outcomes rather than simply process adherence
- Strong analytical and decision making skills
Benefits
- 6 Month Contract
- Remote position
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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