Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
About the role
- Technical Support Specialist in Dentons' Montreal office providing IT support with a focus on client service and technical expertise.
Responsibilities
- Provide full range of IT support (Windows 11, Office 365, IManage, mobile devices) in line with "service excellence" and global standards to users in the Montreal office, as required
- Respond to customer/user support needs, inquiries, and requests promptly and professionally
- Follow through on assignments and issues pertaining to internal customers
- Perform software/hardware installation and support
- Responsible for incident tracking and meeting SLAs in the Montreal office and be responsible for resolving service desk tickets
- Ensuring that incident queue management goals are met
- Ability to work through complex problems and multitasking
- Act as point of contact for the Montreal office related IT needs and communicate with firm-wide IT staff, IT Client Services management, and local Office Management as necessary
- Act as an escalation point for any problems in the Montreal office to resolve and work with firm-wide IT staff and Client Services management to resolve
- Work closely with the local Office Management to assist in Client meetings and Audio-Visual setups in the Edmonton office
- Work with the TSS Lead and other IT teams to continually improve the service offered in the Montreal office
- Willing to learn new technologies and work to improve existing technology operations
- Responsible for following Dentons imaging procedures as well as inventory, resource and asset management in the Montreal office
- Assist with and organize local office projects that require IT assistance, supervising firm-wide IT directed projects locally and responsible for move, add and change requests for the Montreal office
- Adhere to all local and regional IT operational standards and procedures
- Other duties, as assigned, to fully meet the requirements of the position
- On call rotation required
Requirements
- 5+ years in End User Support experience
- Strong oral and written communication and interpersonal skills
- Ability to provide after-hours emergency support
- Ability to interact with all levels of personnel as an advocate for user interest
- Willing to learn new technologies and work with the other members of the IT team to provide input on improvements to existing systems
- Robust knowledge of the entire Microsoft Office Suite, including 2016 & 365 as well as Windows 10 and 11 operating systems
- Proficient in Active Directory
- Experience with remote access technologies and software
- Self-directed, independently motivated and able to work well with minimal supervision
- Proficiency in determining the causes of application errors and repairing them
- Associate's degree or equivalent experience required
- Professional appearance and presentation required
Benefits
- extended health and mental health benefits
- paid time off
- retirement savings plans
- fitness subsidy
- parental leave top-up
- mentorship opportunities
- employee networks
- leadership development initiatives
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Cloud Support Engineer supporting Ingenico’s hosted payment - acceptance solutions. Managing deployments, databases, servers, networking, troubleshooting, and customer onboarding in Toronto.
LP
OnBase Support Engineer (L3)
LinkedIn Recruiter Post
We are hiring an OnBase Support Engineer (L3) for a contract role in Toronto, ON. Requires 6 - 8 years of experience with OnBase/ECM and SQL Server, strong L3 support skills, and expertise in workflow optimization.
Technical Support Associate installing, cabling, and troubleshooting Supermicro server, storage, and networking equipment in Quebec. Providing onsite customer support and coordinating data center deployments with engineering teams.
Senior Systems Engineer providing advanced escalation support for Calix, a broadband cloud and Wi - Fi technology provider. Resolving customer issues and supporting new cloud - connected products.
Tier 1 technical support analyst helping Docebo customers use its AI - powered learning platform. Troubleshooting customer issues across calls, chat, video, and ticketing systems.
Technical Support Engineer resolving enterprise software issues for Axonius, a cybersecurity asset intelligence company. Managing support tickets, documentation, escalations, and process improvements for global customers.
Tier 1 Support Analyst resolving dealership software issues for Keyloop’s automotive technology platform. Managing escalations, documenting solutions, and supporting customers in French and English.
Technical Support Specialist helping Canadian businesses integrate Veem’s global payments platform. Troubleshooting APIs, coordinating onboarding, and supporting customers through launch and stabilization.
System Support Technician providing hardware, software, account, network, phone, and mobile support for Aviso’s Canadian wealth - management operations. Hybrid role serving internal and external users.