Senior operational efficiency advisor improving Desjardins business processes and strategic initiatives. Advising stakeholders and leading complex projects across the organization.
About the role
- Credit Bureau Advisor improving credit-agency governance, data integrity and compliance at Desjardins. Supporting fraud prevention, risk management and operational efficiency across stakeholder teams.
Responsibilities
- Manage, develop and improve practices governing relationships with credit agencies
- Advise business partners and operational teams
- Ensure the quality, consistency, integrity and compliance of practices, processes and data related to the credit ecosystem
- Analyze issues of varying levels of complexity and make recommendations
- Coordinate initiatives to continuously improve processes and comply with regulatory and organizational frameworks
- Complete cross-sector projects and develop practices with multiple stakeholders
- Increase support for business sectors in initiatives involving credit bureaus
- Support strategic priorities related to fraud prevention, personal information protection and member experience
- Accelerate analysis and delivery of requests to update processes, practices and tools
- Improve governance of data sent to and received from credit bureaus
- Reduce operational, regulatory and reputational risks associated with inadequate management of obligations to credit bureaus
- Increase process quality and operational efficiency through continuous improvement
- Ensure long-term continuity of expertise in a specialized field involving numerous internal and external partners
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Proficiency in Microsoft 365
- Knowledge of process management, project management and operational efficiency
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
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