Senior operational efficiency advisor improving Desjardins business processes and strategic initiatives. Advising stakeholders and leading complex projects across the organization.
About the role
- Claims advisor handling property and auto insurance claims for Desjardins. Investigating damage, determining settlements, and negotiating agreements with clients and providers.
Responsibilities
- Serve and maintain business relationships with members and clients for all claims
- Handle low-complexity property insurance claims and all types of auto insurance claims
- Investigate and approve claims in accordance with organizational standards and policies
- Use decision-making skills to solve problems and develop solutions
- Negotiate claims settlements and enter into agreements with members, clients, third parties and others
- Assist members, clients and practitioners
- Conduct investigations to assess damage, estimate costs and market value, review reports and other documents, and determine settlement amounts
- Settle claims in accordance with organizational standards, policies, quality commitments and contract terms
- Work with all parties involved in claims
- Negotiate agreements with providers
Requirements
- College diploma in a related field
- A minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Action oriented
- Communicates effectively
- Customer Focus
- Decision quality
- Interpersonal Savvy
- Nimble learning
- Tech savvy
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
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