About the role

Accident Benefits Claims Advisor managing Ontario accident-benefit claims at Desjardins. Supporting client recovery through investigation, negotiation, communication, and rehabilitation coordination.

Responsibilities

Investigate, evaluate, and negotiate accident benefits claims that fall within the Minor Injury Guideline
Maintain clear and timely communication with clients, provide claim-status updates, address inquiries, and guide clients through the claims process
Identify and resolve challenges during the claims process, focusing on the client's best interests
Collaborate effectively with internal and external stakeholders
Reserve case claims in line with company best practices
Establish rapport with clients, discuss the claims process, and explain applicable benefits
Manage stakeholder interactions to ensure clients' rehabilitation needs are met
Ensure effective reserving practices and issue claim payments on a timely basis

Bachelor's degree in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
CIP designation
Advanced knowledge of English both oral and written
Basic knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule)
Basic knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
Mastery of communication and a passion for helping people
Action oriented, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment