IT support advisor supporting Desjardins users, applications, incidents, equipment, and servers. Developing IT tools, processes, risk reports, and action plans.
About the role
- Advisor delivering personalized business services by handling calls and proposing solutions for diverse clients. Focused on understanding business needs and driving success for members in a cooperative financial group.
Responsibilities
- Understanding the needs of our business members and clients and offering them a UNIQUE and PERSONALIZED experience is at the heart of our mission.
- You’ll be responsible for handling inbound and/or outbound calls using a call generator to efficiently respond to the immediate needs of our business members and clients.
- Ensure businesses have the best tools to drive their success.
- Understand the stories, challenges, and projects of our business members and clients.
- Propose solutions and alternatives aligned with their goals and ambitions.
Requirements
- High school diplomas in a related field
- Minimum of three years of relevant experience in customer service experience
- Experience in the banking or financial sector
- Knowledge of French is required
- Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Knowledge of or interest in the business sector and business development
- Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation from the first year
- Defined benefit pension plan ensuring predictable and stable retirement income
- Group insurance plan including telemedicine services
- Reimbursement for health, wellness, and remote work equipment expenses
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