Gestionnaire TI chez Pharmascience, entreprise pharmaceutique, responsable de la gouvernance des fournisseurs et contrats. Pilotage des budgets, risques, KPI et initiatives d’amélioration continue RUN.
About the role
- IT support technician supporting applications, equipment, servers, and technical processes for Desjardins, North America’s largest cooperative financial group. Training users and resolving operational incidents.
Responsibilities
- Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
- Help keep IT equipment up and running, particularly through server administration
- Serve as technical collaborator and provide discipline-specific support for the unit’s activities, initiatives, and processes
- Research and analyze processes, information management, and data processing
- Provide technical support for projects and operational issues and incidents
- Conduct technical research and analysis and serve as a resource person for the submission of solutions
- Roll out and maintain software and manual and automated processes
- Train users
- Manage inventory
- Prepare technical notes to enhance users’ and their teams’ skills and knowledge
- Help practitioners follow the unit’s processes and use its tools and systems
Requirements
- College diploma in a related field
- Minimum of two years of relevant experience
- Other combinations of qualifications and relevant experience may be considered
- Knowledge of French is required
- Advanced proficiency in English is required due to the nature of the duties, work tools, or interactions with English-speaking partners, members, and/or clients
- Decision quality
- Situational adaptability
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses
- Reimbursement of telework equipment
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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