About the role

IT support technician supporting applications, equipment, servers, and technical processes for Desjardins, North America’s largest cooperative financial group. Training users and resolving operational incidents.

Responsibilities

Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management
Help keep IT equipment up and running, particularly through server administration
Serve as technical collaborator and provide discipline-specific support for the unit’s activities, initiatives, and processes
Research and analyze processes, information management, and data processing
Provide technical support for projects and operational issues and incidents
Conduct technical research and analysis and serve as a resource person for the submission of solutions
Roll out and maintain software and manual and automated processes
Train users
Manage inventory
Prepare technical notes to enhance users’ and their teams’ skills and knowledge
Help practitioners follow the unit’s processes and use its tools and systems

College diploma in a related field
Minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Advanced proficiency in English is required due to the nature of the duties, work tools, or interactions with English-speaking partners, members, and/or clients
Decision quality
Situational adaptability