About the role

IT Support Technician providing front-line technical support for service requests and incidents. Working in a call center environment to deliver high levels of customer service with a focus on IT solutions.

Responsibilities

Provide front-line technical support for service requests and technology incidents reported by users
Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required
Provide users and internal partners with a high level of customer service
Contribute to collaborative solutions and support our culture
Foster process improvement and our evolution of IT

College diploma in a related field
A minimum of two years of IT experience
Call centre/help desk experience
Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients.
Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas
Action oriented, Customer Focus, Decision quality, Situational adaptability, Tech savvy

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment