Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
About the role
- IT Support Technician providing front-line technical support for service requests and incidents. Working in a call center environment to deliver high levels of customer service with a focus on IT solutions.
Responsibilities
- Provide front-line technical support for service requests and technology incidents reported by users
- Resolve requests and incidents or process service requests according to established standards and escalate to specialized solution areas as required
- Provide users and internal partners with a high level of customer service
- Contribute to collaborative solutions and support our culture
- Foster process improvement and our evolution of IT
Requirements
- College diploma in a related field
- A minimum of two years of IT experience
- Call centre/help desk experience
- Strong communication skills in both French and English, both oral and written due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients.
- Available to work for position supports Call Centre Hours - Monday - Friday: 6:30 a.m. - 8:00 p.m. EST, and Saturday 8:00 a.m. - 5:00 p.m. EST (Rotational shifts). Coverage for some Statutory Holidays may be required to service business areas
- Action oriented, Customer Focus, Decision quality, Situational adaptability, Tech savvy
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
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Not specified
Degree requirement
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