Senior Technical Product Manager transforming Smile Digital Health’s FHIR - based healthcare data platform. Owning Spark/Databricks ingestion, MDM, Golden Patient Records, and data remediation roadmaps.
About the role
- Technical Product Owner driving DoiT PartnerOps for cloud partners. Leveraging cloud billing expertise and delivering high-impact product outcomes in a remote setting.
Responsibilities
- Owns delivery, iteration, and learning velocity for the assigned component.
- Turns VP-level direction into clear problems to solve, a prioritized backlog, and incrementally shippable scope.
- Runs the feedback loop: discover → define → build → release → measure → iterate, repeatedly.
- Works within the Engineering teams to ensure they are always building the highest-value next increment with clarity and quality.
- Reviews technical designs, reasons about tradeoffs and constraints, and understands their impact on delivery timelines and system behavior, without being the primary implementer.
- Leverages deep experience with cloud ecosystems and partner business models to ensure platform capabilities align with how partners actually operate.
- Leverage your hands-on experience within the cloud ecosystem and understanding of channel, reseller, and partner business models.
- Develop deep empathy for the workflows of cloud partners: billing operations, margin management, reseller customer management, support operations, and service delivery.
- Use direct partner conversations and operational insight to identify friction, gaps, and opportunities to improve how partners run their cloud businesses.
- Prioritize capabilities that materially improve outcomes such as revenue growth, operational efficiency, margin visibility, billing accuracy, and scalability.
- Bring strong understanding of cloud billing constructs, marketplace programs, margin models, and partner incentives across hyperscalers.
- Help shape platform capabilities that manage or abstract complexity in areas such as: Multi-cloud billing aggregation, Partner margin and discount models, Customer invoicing and revenue operations, Usage and cost transparency, Marketplace and private offer workflows.
- Speak frequently with partners (aiming for 3–5 conversations a week) and internal stakeholders to validate ideas, refine workflows, and test assumptions.
- Engage deeply with cloud partners, MSPs, SIs, and resellers to understand how they operate their cloud businesses.
- Communicate clearly and confidently: share concepts early, take feedback openly, synthesize input into decisions, and explain "why" in a way that builds trust.
- Operate as a core member of the component's Engineering team — present in daily collaboration, crisp in decision-making, and pragmatic about constraints.
- Partner with Engineering leads on sequencing, technical tradeoffs, and delivery planning — ensuring product intent survives implementation realities.
- Ensure the component is cohesive across UX, APIs, data, and operational behavior, and supports partner-grade reliability and scalability.
- Define what "success" means for the component with clear metrics (partner adoption, onboarding speed, billing accuracy, workflow completion, retention, reliability signals, partner-reported impact).
- Instrument learning: ensure releases are measurable and that insights reliably flow back into prioritization.
- Own release readiness for your component: documentation, enablement inputs, and clear communication of what’s new and why it matters.
- Ensure platform capabilities account for the operational realities of the cloud partner ecosystem, including billing accuracy, financial reconciliation, and auditability.
- Design systems that maintain trust with partners and their customers through transparency, reporting, and reliable financial workflows.
Requirements
- 7–10 years of direct experience in the cloud ecosystem
- Strong experience with cloud billing systems, cost and usage data, or revenue operations within cloud environments
- Deep understanding of the cloud partner ecosystem (resellers, MSPs, SIs, distributors, marketplaces)
- Experience building or operating platforms that serve channel or partner-driven business models
- Strong product sense for turning messy operational problems into clear scope and shipped value with an excellent user experience
- Technical fluency in cloud fundamentals and APIs across AWS, Google Cloud, and/or Azure
- Coding experience is a plus — enough to collaborate effectively with engineers, reason about feasibility, and understand system behaviors
- Excellent communication skills: ability to engage deeply with partners, cloud experts, and internal stakeholders
- A bias for action and continuous improvement: you ship, measure, learn, and iterate.
Benefits
- Unlimited Vacation
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
Job title
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Salary
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Degree requirement
No Education Requirement
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