Oracle EPM consultant designing automated data integrations across cloud performance systems. Supporting Alithya’s enterprise technology and digital transformation consulting engagements.
About the role
- Onboarding Consultant guiding EcoOnline customers through implementation and adoption of workplace safety and sustainability SaaS. Managing portfolios, risks, and cross-functional customer success initiatives.
Responsibilities
- Own the end-to-end onboarding experience, ensuring customers successfully implement and adopt the platform
- Drive customer confidence and self-sufficiency through effective enablement and guidance
- Deliver consistent, high-quality onboarding experiences supporting customer success and retention
- Manage an assigned customer portfolio, including progress, outcomes, and customer satisfaction
- Manage onboarding timelines, deliverables, risks, and customer expectations across multiple concurrent projects
- Accurately document and track all onboarding activities
- Identify adoption risks, challenges, and barriers early and proactively drive successful outcomes
- Support customer retention through stakeholder engagement and issue resolution
- Identify and escalate opportunities for additional Professional Services, product adoption, or account growth
- Maintain and expand product-suite knowledge and provide trusted guidance and best-practice recommendations
- Gather customer feedback to support product and service improvements
- Contribute to improving onboarding processes, documentation, and delivery methodologies
- Collaborate with Sales, Customer Success, Professional Services, and Product teams
- Ensure smooth customer transitions from sales handover through onboarding completion
Requirements
- Minimum 2+ years in a client-facing onboarding, implementation, or customer-facing SaaS role
- Strong ability to learn new software quickly; naturally tech-curious and confident with systems
- Excellent written and verbal communication, able to adapt your style based on audience
- Attention to detail and pride in producing polished, accurate work
- Ability to manage multiple onboarding projects simultaneously across different time zones
- Skilled at building rapport and trust with customers, including those who may be more challenging
- Ability to monitor onboarding health, identify risks or red flags, and develop mitigation plans with internal stakeholders
- Comfortable working independently while also collaborating effectively across teams
- Strong analytical and problem-solving skills
- Critical thinking and ability to investigate underlying causes and determine appropriate actions
Benefits
- Generous Paid Time Off
- Extended Parental Leave
- Robust Health Coverage
- Accelerated Learning Paths
- Team Wellness Initiatives
- Company-wide Events
- Employee Resource Groups
- Recognition awards
- Reasonable accommodations for qualified individuals with disabilities
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Degree requirement
No Education Requirement
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