Student supporting Sun Life’s financial-services knowledge management and content migration initiatives. Managing translations, Athena updates, metrics, procedures, and process improvements.
Responsibilities
Assist the team with content updates, translation requests, and procedural and knowledge management activities
Support lift-and-shift activities by moving existing content into Athena accurately and consistently
Submit translation requests through Broca and track requests to ensure timely completion
Review content for completeness, formatting consistency, and alignment with established standards before submission or publication
Maintain organized records of content updates, translation requests, and completed work
Provide administrative and coordination support for knowledge management initiatives
Support process updates and enhancements through migration of One Note and continuous improvement opportunities
Develop metrics and dashboard updates on Athena usage to drive enhancements and identify priority areas
Document team procedures for updating and maintaining Athena
Assist in developing enhanced solutions for process update requests
Requirements
Student suitable for Sun Life’s student and new graduate programs
Strong computer skills, including confidence working with shared collaboration platforms and Microsoft applications
Attention to detail to ensure content is transferred, formatted, and submitted accurately
Good organizational skills to manage multiple requests, track progress, and meet deadlines
Clear written and verbal communication skills
Ability to follow documented processes and escalate issues when clarification is needed
Knowledge management experience or an interest in content organization, documentation, and process improvement
French language skills considered an asset, particularly for translation-related activities
Benefits
Eligible Sun Life employees for various Campus Graduate programs will also participate in various incentive plans, payment under which is discretionary and subject to individual and company performance
Hybrid organization offering employees the choice and flexibility to work from both the office and virtually based on business, client, and employee needs
Accommodation support in the application process and alternative job posting formats
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