Disability Absence Consultant managing Sun Life’s Salary Continuance program and employee leave cases. Improving HR absence processes, compliance, data quality and employee support.
Responsibilities
Serve as a subject matter expert on the Salary Continuance program, processes and systems
Resolve complex disability-related absence inquiries and escalate as needed
Provide clear, empathetic guidance to employees on disability absence processes, timelines, documentation and responsibilities
Administer Salary Continuance and disability-related absences across the leave lifecycle, including intake, documentation, case monitoring, follow-up, return-to-work, payroll status changes and LTD transitions
Identify opportunities to strengthen audit controls, collaboration, employee experience and escalation practices
Streamline workflows and reduce manual tasks
Participate in Salary Continuance and absence management process reviews and workstreams
Document findings and share recommendations and disability-management best practices
Partner with HR stakeholders to develop, test and implement improvements
Update process documentation, communication templates, tools and training materials
Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners
Maintain accurate and timely employee data in HR systems
Manage audits, reporting and data quality activities
Ensure compliance with program booklets, benefits contracts, process flows, data privacy requirements and applicable laws
Report to the Manager, People Operations (Absence Management)
Requirements
Disability and Absence-Management knowledge
Operational Case Management
Employee-Centred Support & Communication
Process Improvement and Continuous Learning
Stakeholder Collaboration and Influence
Risk Awareness, Judgment and Escalation
HR Systems Proficiency
Strong Attention to Detail, Data Accuracy and Organization
Ability to comply with Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws
Benefits
Opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
Inclusive and respectful work environment
Hybrid work flexibility, with the choice to work from the office and virtually based on business, Client and employee needs
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