Disability Absence Consultant – 12-Month Contract

Posted 6 hours ago

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About the role

  • Disability Absence Consultant managing Sun Life’s Salary Continuance program and employee leave cases. Improving HR absence processes, compliance, data quality and employee support.

Responsibilities

  • Serve as a subject matter expert on the Salary Continuance program, processes and systems
  • Resolve complex disability-related absence inquiries and escalate as needed
  • Provide clear, empathetic guidance to employees on disability absence processes, timelines, documentation and responsibilities
  • Administer Salary Continuance and disability-related absences across the leave lifecycle, including intake, documentation, case monitoring, follow-up, return-to-work, payroll status changes and LTD transitions
  • Identify opportunities to strengthen audit controls, collaboration, employee experience and escalation practices
  • Streamline workflows and reduce manual tasks
  • Participate in Salary Continuance and absence management process reviews and workstreams
  • Document findings and share recommendations and disability-management best practices
  • Partner with HR stakeholders to develop, test and implement improvements
  • Update process documentation, communication templates, tools and training materials
  • Coordinate with Payroll, Benefits, Disability Case Managers, Workplace Accommodations, Employee Relations and HR partners
  • Maintain accurate and timely employee data in HR systems
  • Manage audits, reporting and data quality activities
  • Ensure compliance with program booklets, benefits contracts, process flows, data privacy requirements and applicable laws
  • Report to the Manager, People Operations (Absence Management)

Requirements

  • Disability and Absence-Management knowledge
  • Operational Case Management
  • Employee-Centred Support & Communication
  • Process Improvement and Continuous Learning
  • Stakeholder Collaboration and Influence
  • Risk Awareness, Judgment and Escalation
  • HR Systems Proficiency
  • Strong Attention to Detail, Data Accuracy and Organization
  • Ability to comply with Salary Continuance program booklets, benefits contracts, approved process flows, data privacy requirements and applicable laws

Benefits

  • Opportunity to move along a variety of career paths with amazing networking potential
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Inclusive and respectful work environment
  • Hybrid work flexibility, with the choice to work from the office and virtually based on business, Client and employee needs

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$65,000 - CA$98,000 per year

Degree requirement

No Education Requirement

Location requirements

HybridTorontoCanada

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