Bilingual customer service representative serving healthcare customers in English and French. Processing SAP orders and resolving inventory, shipping, pricing, and account issues.
ET
Traveler Support Specialist, Groups Travel
Posted 3 days ago
About the role
- Traveler Support Specialist assisting EF Go Ahead Tours travelers through phone and email. Enhancing pre-departure experiences and building loyalty for an educational travel company.
Responsibilities
- Serve as the primary source of information for travelers after booking tours
- Communicate with travelers primarily by phone and email
- Identify and implement opportunities to enhance the customer experience before departure
- Ensure traveler satisfaction and build brand loyalty to EF Go Ahead Tours after the tour
- Continuously juggle and prioritize tasks while working efficiently under pressure
- Own issues, projects, and tasks from start to finish
- Develop creative solutions to challenging customer situations
- Collaborate with a fun, fast-paced, and collaborative Traveler Support team
Requirements
- Must live or relocate to Toronto, Ontario, or within commutable distance to the Toronto office
- Recognizes and strives to provide excellent customer service
- Solutions-oriented and positive
- Ability to work within structure and think on your feet
- Self-starter
- Enjoys solving puzzles and completing tasks
- Natural networker and comfortable talking to people
- Comfortable owning issues, projects, and tasks from start to finish
- Strong attention to detail
- Strong organizational skills
- Creative approach to problem-solving
- Ability to juggle and prioritize tasks
- Ability to work efficiently under pressure
- Positive attitude when approaching challenging situations
Benefits
- Opportunity to travel with customers for FREE at least once a year
- Professional growth and learning opportunities, including monthly trainings, workshops, and talks with global leaders and experts
- Social networking opportunities through employee-run social groups and EFinity resource groups
- Four weeks paid vacation
- 11 paid holidays
- 20% company match on RRSP contributions (25% after 5 years)
- Health, dental, and vision coverage
- Life and disability insurance
- Annual $500 healthy lifestyle reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Discounts at local venues and businesses
- Hybrid work model with work from home on Fridays
- Free coffee and snacks
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