Junior IT support specialist serving Entuitive’s building design and construction professionals. Troubleshooting devices, Microsoft 365, networking, onboarding, and helpdesk requests in a hybrid Toronto role.
ET
Traveler Support Specialist, Groups Travel
Posted last month
About the role
- Traveler Support Specialist assisting EF Go Ahead Tours travelers through phone and email. Enhancing pre-departure experiences and building loyalty for an educational travel company.
Responsibilities
- Serve as the primary source of information for travelers after booking tours
- Communicate with travelers primarily by phone and email
- Identify and implement opportunities to enhance the customer experience before departure
- Ensure traveler satisfaction and build brand loyalty to EF Go Ahead Tours after the tour
- Continuously juggle and prioritize tasks while working efficiently under pressure
- Own issues, projects, and tasks from start to finish
- Develop creative solutions to challenging customer situations
- Collaborate with a fun, fast-paced, and collaborative Traveler Support team
Requirements
- Must live or relocate to Toronto, Ontario, or within commutable distance to the Toronto office
- Recognizes and strives to provide excellent customer service
- Solutions-oriented and positive
- Ability to work within structure and think on your feet
- Self-starter
- Enjoys solving puzzles and completing tasks
- Natural networker and comfortable talking to people
- Comfortable owning issues, projects, and tasks from start to finish
- Strong attention to detail
- Strong organizational skills
- Creative approach to problem-solving
- Ability to juggle and prioritize tasks
- Ability to work efficiently under pressure
- Positive attitude when approaching challenging situations
Benefits
- Opportunity to travel with customers for FREE at least once a year
- Professional growth and learning opportunities, including monthly trainings, workshops, and talks with global leaders and experts
- Social networking opportunities through employee-run social groups and EFinity resource groups
- Four weeks paid vacation
- 11 paid holidays
- 20% company match on RRSP contributions (25% after 5 years)
- Health, dental, and vision coverage
- Life and disability insurance
- Annual $500 healthy lifestyle reimbursement
- EF program discounts including travel, language schools, childcare, and more
- Discounts at local venues and businesses
- Hybrid work model with work from home on Fridays
- Free coffee and snacks
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Advanced customer care associate resolving escalated phone, chat, and email issues for Crate and Barrel, a home furnishings retailer. Providing solutions, upselling, and coaching care associates.
Remote customer service representative supporting global brands through Teleperformance’s customer experience management services. Handling inquiries, technical issues, scheduling, and data entry from home.
Virtual Assistant managing customer calls, plumbing appointments, dispatch, and administrative support. Front - line coordinator for Ottawa - based plumbing service company Ottawater.
Customer Service Representative supporting PrimeXBT forex and crypto clients via email, live chat, and phone. Troubleshooting issues, documenting recurring problems, and improving customer experience remotely.
Bilingual Customer Experience Agent supporting Kalkomey’s outdoor education customers in English and French. Resolving routine inquiries across phone, email, and chat.
Remote Customer Service Representative supporting healthcare billing patients for IKS Health. Handling calls, payment plans, financial assistance, and account resolution.
Bilingual Customer Experience Specialist supporting Silk & Snow customers through phone, email, and live chat. Resolving product, order, and delivery issues for an affordable luxury sleep - products company.
Seasonal part - time retail representative supporting Indigo’s bookstore operations in Kelowna. Managing inventory, merchandising products, and creating engaging customer experiences.
Tenancy Support Agent supporting Peel Housing Corporation tenants with tenancy issues, referrals, records, and hearings. Hybrid role serving vulnerable residents across Mississauga housing properties.