Bilingual Customer Experience Specialist supporting Silk & Snow customers through phone, email, and live chat. Resolving product, order, and delivery issues for an affordable luxury sleep - products company.
About the role
- Remote Customer Service Representative supporting healthcare billing patients for IKS Health. Handling calls, payment plans, financial assistance, and account resolution.
Responsibilities
- Provide Contact Center Support to clients’ “Early Out Service” patients
- Meet production standards for inbound and outbound calls
- Meet quality assurance standards
- Maintain quality customer service by following company and customer-specific policies and procedures
- Participate in company-offered education opportunities and develop knowledge of services and information systems
- Protect confidential customer information
- Process miscellaneous paperwork and documentation
- Assist callers with medical billing questions, financial assistance programs, payment plans, and payment processing
- Schedule callbacks as needed
- Collaborate as a team member
- Perform additional tasks assigned by the supervisor or call center management
Requirements
- Must be available to work 9 AM to 6 PM CST (10 AM to 7 PM EST), Monday–Friday
- High-speed home internet (not cell-based internet) required
- Ability to test home internet speed to ensure adequate bandwidth
- Excellent written and oral communication and interpersonal skills
- Strong organizational, multitasking, and time-management skills
- Detail-oriented and able to follow through on issues to resolution
- Ability to act independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience
- Preferred: one year or more of customer service support over the phone in a remote setting
Benefits
- Benefits after 3 months of employment, with 1 month of training counting toward start of employment
- Healthcare
- Paid time off
- Incentive pay
- Education opportunities offered by the company
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