Bilingual Customer Experience Agent supporting Kalkomey’s outdoor education customers in English and French. Resolving routine inquiries across phone, email, and chat.
About the role
- Customer Service Representative supporting PrimeXBT forex and crypto clients via email, live chat, and phone. Troubleshooting issues, documenting recurring problems, and improving customer experience remotely.
Responsibilities
- Respond to customer queries promptly and efficiently through emails, live chat and phone calls
- Work together with various departments to address complex problems and escalate issues when necessary
- Conduct follow-ups with customers to ensure their concerns are resolved
- Perform troubleshooting using different diagnostic techniques
- Record and document repetitive issues to contribute to process improvement
- Generate FAQ articles, user manuals, and tutorials
- Guide current and prospective clients regarding additional products and services
- Identify and execute initiatives to improve the overall customer experience
Requirements
- Experience in fintech (forex/crypto)
- 1+ years of online customer support experience
- Excellent written and oral English
- Excellent interpersonal and communication skills
- Ability to manage or navigate stressful situations
- Experienced with using customer service software, tools and databases
- Availability for shifts 2/2, 4am–4pm GMT
- CV must be provided in English
Benefits
- 100% remote job at any place you wish
- Competitive salary based on your experience
- Performance-based bonus every quarter based on your results
- Medical insurance after probation period
- Additional sick leaves every 6 months
- Birthday gifts
- Opportunity to work in international and cross-functional team with challenging and in-demand product
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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